Video Background Remover is not working

[Ankur Jaspal]

Initially, when I removed my video's background it was working fine but for a few days it's not working. Can you help me with that problem

[Neelamk]

Hi @Ankur Jaspal,

We are sorry for your difficulties. Please try using a different recommended browser (such as Google Chrome, Microsoft Edge, or Safari). Try clearing the cache/cookies of the browsers. Please let us know if this helps.

I recommend sharing a screenshot of the issue or the error you see while using the background removal feature in the video to investiagte further. Is it happening with all videos or a particular one?

We are here to help you.

Thank you,

Neelam