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Video Background Remover is not working

New Here ,
Oct 11, 2023 Oct 11, 2023

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Initially, when I removed my video's background it was working fine but for a few days it's not working. Can you help me with that problem

Bug Unresolved
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1 Comment
Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @Ankur Jaspal,

 

We are sorry for your difficulties. Please try using a different recommended browser (such as Google Chrome, Microsoft Edge, or Safari). Try clearing the cache/cookies of the browsers. Please let us know if this helps.

 

I recommend sharing a screenshot of the issue or the error you see while using the background removal feature in the video to investiagte further. Is it happening with all videos or a particular one?

 

We are here to help you.

 

Thank you,

Neelam

 

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