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Participant
May 13, 2024

Video editing no longer works in Adobe Express

  • May 13, 2024
  • 2 replies
  • 499 views

Adobe Express has become unusable in a recent update it seems, at least for video editing. Uploading videos to edit often doesn't work, and opening video's I've previously edited also don't load properly. Constantly having to refresh in the hope that this time it will load everything properly. Makes using Express rather impossible.

 

Here's an example of a video I've previously edited:

 

 

And then after refreshing, another part doesn't load properly:

2 replies

David__B
Adobe Employee
Adobe Employee
January 13, 2025

Hi @Jabark89
Sorry to hear about your difficulties. Thanks for sharing the video examples:
A couple of related questions.
- Does the issue occur in different browsers?
- Does the playback issue occur if you export the video? 
- Does clearing the browser cache for the affected browser make any difference? https://adobe.ly/4g27uwh


Thanks,

Dave

hijo
Participant
January 13, 2025

"I am experiencing significant frustration as a professional consumer. These videos are crucial for work-related matters, and the ongoing issues have been both time-consuming and counterproductive. Time is money, and beyond the wasted time, the original intent behind these efforts has been completely undermined. I am feeling deeply discouraged. Perhaps it is time to explore better service providers and consider legal action against the current company. Investigating the applicable laws in this matter seems appropriate, especially since I haven’t found anything addressing these issues in the terms and conditions I ve signed."

 

FF

 

David__B
Adobe Employee
Adobe Employee
January 13, 2025

Hi @9235053 Mo

 

Sorry to hear about your difficulties. Are you encountering the same issue as Jabark89 or something different? I'd be happy to see if I can help if you want to provide more details/

Thanks,

Dave