• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

we are working on your file

Explorer ,
Feb 08, 2024 Feb 08, 2024

Copy link to clipboard

Copied

getting a message working on your file. I want to exit but do not want to loose my work.
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Performance

Views

107

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
4 Comments
New Here ,
Feb 11, 2024 Feb 11, 2024

Copy link to clipboard

Copied

I have this issue as well. I tried to share access to the file to a different email address to try to download, save or copy the design as a "guest", but this only made apparent that only an old version of the file is currently saved and accessible.

Trying not to shut down my browser or computer until this is resolved.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

Hi 

@Sonia22337416plwf

 , 

@Rianne34939270wa44

 

 

We're sorry for the delay. Are you still experiencing this issue? If yes, could you please share the screenshot or screen recording of the issue? What file are you working on? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

 

We're here to help, just need some info.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
New Here ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

I tried copying the content to paste to powerpoint or a new Adobe Express file - that didn't work either.
I found out through trial and error that a different page than the one I had spent a lot of time on was causing the issue. I was able to delete that content and save my work. Never find out what the exact problem was.

Having other issues as well  - especially an inability to export a logo file with a transparent background. It comes out pixelated and unusable. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

Copy link to clipboard

Copied

LATEST

Hi 

@Rianne34939270wa44

,

 

Thanks for the info. Did you try increasing the size of the logo and exporting it to check if that helps?

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report