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default32461677z0vz6f
Participant
September 21, 2023

We've encountered a problem. Try refreshing the page or return back to home.

  • September 21, 2023
  • 25 replies
  • 11310 views

It is beyond understanding why Adobe hasn't fixed it yet. So many users are getting frustrated. Please fix it.

    25 replies

    Show previous replies
    Manish.Mishra.007
    Manish.Mishra.007
    Participating Frequently
    October 16, 2023
    Hi,

    Using the Adobe Express app for windows and I have also used Chrome browser
    to sign in on Web app.

    Thank you
    Manish Mishra
      thejanebradbury
      Community Expert
      thejanebradburyCommunity Expert
      Community Expert
      October 16, 2023

      Thanks for the screenshot: which browser are you using to access Adobe Express?

      Manish.Mishra.007
      Manish.Mishra.007
      Participating Frequently
      October 16, 2023

      Hi, 

       

      I have been facing the same issue for past 2-3 weeks now. The mobile version works fine but the windows app and browser access is showing the below error. I have already tried uninstalling and reinstalling app again but it was of no help. 

       

        B
        balk634
        Participant
        October 5, 2023

        tried incognito, cleared everything, tried 3 browsers (chrome, edge, firefox), still this message (We've encountered a problem. Try refreshing the page or return back to home.)

          A
          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          October 9, 2023

          Hi @balk634 and @Elina Oleksa 

           

          Could you check if you have something like an ad-blocker or strict firewall settings blocking access to required network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

           

          Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as

          Chrome: https://support.digitalsamba.com/knowledge/google-chrome-browser-logs

          Windows Edge: https://support.digitalsamba.com/knowledge/microsoft-edge-browser-logs

           

          Thanks

          Abhi G

          Imaginerie
          Community Expert
          ImaginerieCommunity Expert
          Community Expert
          September 30, 2023

          It would help if you could describe the circumstances in which you get the error message, as well as a screenshot.
          If it's a bug, then the dev team will be able to look into it.

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