Participant

We've encountered a problem. Try refreshing the page or return back to home.

Forum|Forum|2 years ago
September 21, 2023
36 replies
11401 views

It is beyond understanding why Adobe hasn't fixed it yet. So many users are getting frustrated. Please fix it.

This topic is closed to new replies. Start a new post to keep the conversation going.

Manish.Mishra.007

Participating Frequently

Hi,

Using the Adobe Express app for windows and I have also used Chrome browser
to sign in on Web app.

Thank you
Manish Mishra

thejanebradbury

Community Expert

Thanks for the screenshot: which browser are you using to access Adobe Express?

Manish.Mishra.007

Participating Frequently

Hi,

I have been facing the same issue for past 2-3 weeks now. The mobile version works fine but the windows app and browser access is showing the below error. I have already tried uninstalling and reinstalling app again but it was of no help.

B

balk634

Participant

tried incognito, cleared everything, tried 3 browsers (chrome, edge, firefox), still this message (We've encountered a problem. Try refreshing the page or return back to home.)

A

Abhi.G @ ADBE

Adobe Employee

Hi @balk634 and @Elina Oleksa

Could you check if you have something like an ad-blocker or strict firewall settings blocking access to required network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as

Chrome: https://support.digitalsamba.com/knowledge/google-chrome-browser-logs

Windows Edge: https://support.digitalsamba.com/knowledge/microsoft-edge-browser-logs

Thanks

Abhi G

Imaginerie

Community Expert

It would help if you could describe the circumstances in which you get the error message, as well as a screenshot.
If it's a bug, then the dev team will be able to look into it.

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