We've encountered a problem. Try refreshing the page or return back to home.

[default32461677z0vz6f]

It is beyond understanding why Adobe hasn't fixed it yet. So many users are getting frustrated. Please fix it.

[oinopo]

I have been receiving the error message in the title for about 2 weeks now trying to access adobe express. I'm using Edge, have tried clearing my cache which logs me out from adobe and allows me to at least access the login page. But after login, I get the same error. I have tried messing around with my IPv4 & IPv6 adresses according to a guide I found from adobe, which only caused me to lose access to internet entirely. My IP adress is obtained automatically, since I've had recent issues where I couldn't access internet becuase my PC didn't have an IP-adress (?). My PC is connected via ethernet.

Furthermore, I cannot reach the "view account" overview when logged in here, or on adobes main website. The page is completely blank. I've tried troubleshooting this to no avail.

What's going on? I've tried with other accounts and I can't reach any of the pages mentioned through any of them.

Every other webpage that I use daily works without any issues whatsoever.

[David__B]

Hi @oinopo 

Sorry to hear about your difficulties. I'd also test these:

• Test in different browsers  - Chrome, Edge, Safari
• Test in incognito/private browsing mode -  https://support.google.com/chrome/answer/95464
  
  

If you continue to face difficulties. I'd suggest contacting and working with our support directly via 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Best,
Dave 

[Imaginerie]

It would help if you could describe the circumstances in which you get the error message, as well as a screenshot.
If it's a bug, then the dev team will be able to look into it.

[balk634]

tried incognito, cleared everything, tried 3 browsers (chrome, edge, firefox), still this message (We've encountered a problem. Try refreshing the page or return back to home.)

[Elina Oleksa]

Same problem!!!

[Abhi.G @ ADBE]

Hi @balk634 and @Elina Oleksa 

Could you check if you have something like an ad-blocker or strict firewall settings blocking access to required network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as

Chrome: https://support.digitalsamba.com/knowledge/google-chrome-browser-logs

Windows Edge: https://support.digitalsamba.com/knowledge/microsoft-edge-browser-logs

Thanks

Abhi G

[balk634]

@Elina Oleksa i have turned off all adblockers. firefly doesnt work either. Here are the logs - https://we.tl/t-9apH9TacMF

[Abhi.G @ ADBE]

Hi @balk634 

Thanks for sending the logs. They do show that some essential Adobe endpoints are inaccesssible from your device, which would explain what you are seeing.

You've already ruled out ad-blockers. Some other things to check are browser extensions (but that doesn't seen likely since you've tried multiple browsers), firewall settings, and network proxies (set up by your network admin if you are using Express from an organization/university's network).

If you have access to another network, could you try that as a test (this could help rule out some of the above)?

Abhi G

[Sanz328418801cuv]

I tried restoring my firewall settings to the default settings. And it worked!!!

[Manish.Mishra.007]

Hi, 

I have been facing the same issue for past 2-3 weeks now. The mobile version works fine but the windows app and browser access is showing the below error. I have already tried uninstalling and reinstalling app again but it was of no help. 

[thejanebradbury]

Thanks for the screenshot: which browser are you using to access Adobe Express?

[Manish.Mishra.007]

Hi,

Using the Adobe Express app for windows and I have also used Chrome browser
to sign in on Web app.

Thank you
Manish Mishra

[Manish.Mishra.007]

Hi,

Any update regarding the issue raised? 

[Abhi.G @ ADBE]

Hi @Manish.Mishra.007 

Could you check this response: https://community.adobe.com/t5/adobe-express-bugs/we-ve-encountered-a-problem-try-refreshing-the-pag...

In particular, firewall settings seems to have played a role in some users' experience (e.g., https://community.adobe.com/t5/adobe-express-bugs/we-ve-encountered-a-problem-try-refreshing-the-pag...) so it might be worth checking that (as a temporary measure).

Abhi G

[The Man29224898efy3]

Thank you bruv, was looking for a solution quite bit of time, your solution with reseting firewall setting worked like a charm.

[Manish.Mishra.007]

Finally it is working now. Hurray! thank you for resolving this. 

[FB33357425s2wt]

Yeah .... Obviously .... its Working ... ! Thank you so much adobe team & Other Members .. ! Respect from Pakistan

[Manish.Mishra.007]

Hello, the issue has started again. 

[Manish.Mishra.007]

Log Files are here.

https://drive.google.com/drive/folders/1ISfK0lF2ULlfX7UH5mGee0jnT1rVStD8?usp=sharing

[Abhi.G @ ADBE]

@Manish.Mishra.007 

The logs you posted again point to a network issue. Do you recall what you did to fix the issue the last time?

Thanks,

Abhi G

[Manish.Mishra.007]

Hi Abhi.G @ ADBE 

Last time it automatically started working, i didn't do any changes to firewall or to the Adobe Express app itslef. Today, I just reset my firewall setting and it started working again. Is there any permanent solution instead of reseting the firewall setting as it requires me to reconfigure the accessibility for other apps and softwares. 

[art_raj]

i facing same problem withadobe express

"We've encountered a problem. Try refreshing the page or return back to home."

i raise complent on this issue but nobody gives satisfide answer.

 plz. give somthing good sollution of this error.

 

[VadymPro]

You a God!

[Gabriel34010423e0hd]

I got the same issue, I have tried tochange DNS like I see in the help section, tried other browsers, clear cache, private navigation, everything, the mobile version works fine, but on desktop nothing works.

[Gabriel34010423e0hd]

I just found a solution, just restore your firewall policies to default options.