We’ve encountered an unexpected problem

[game_6502]

Hi,

We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: 8ae8b08c-ba7f-46af-b43d-60938dfc8e75
(Getting this error and unable to edit and export the file)

[SummerSnaps Imaging]

1:) web express for macbook pro

https://new.express.adobe.com/id/urn:aaid:sc:US:a17478cf-a9e8-4dd4-846b-d7d292405f9e?category=search

link to current worspace and failure code. 

2:) macOS Sequoia 15.1.1 

3:) noticed error code will immediately result if using copy/paste, both mac short keys AND via clicking commands via screen/website screen. 

4:) expect to complete graphic related work in timely and productive manner, yet here i am. 

while mid-project my screen keeps sending this error code and rebooting or "back to home" are only options. highly frustrating and time consuming, error code screenshot also shown. WAYYY to much money spent on all adobe platforms to deal with this kindergarten coding junk. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[m_8650]

We have the same problem for over 2 hours now.

Very frustrating!!

[chaimaa.7]

Hi @m_8650. Thank you for reaching out. Could you please provide more details about the issue you're experiencing? For instance:

• What kind of file are you trying to edit or export?
• Are you using Adobe Express on the web, desktop, or mobile app?
• When did the error occur (e.g., while editing, saving, or exporting)?

This information will help us better understand and resolve the issue.

Thank you!^CA

[Scott35513572dmqw]

I'm receiving the same error message w/ a different error code: UUID: 0a85ea97-7eb7-4ae6-a753-ce5b39cd27e5.  It started when i was using the generative image tool and it choked ("window not responding").  I had a new file open using the generative image tool.  However, now my large project files (97 pages and ~ 100 hi res images) get the above error massage as soon as I go to the 'view all pages' view and all the image files load.   I've rebooted, logged out, cleared my cache, but no luck.  My smaller project files (8 pages, ~ 4 hi res images) do not seem to have the same issue.  Any suggestions?

[m_8650]

I am not trying  to export anything.

When working in Adobe Express on our document after 1 minute it collapse.

Use AE on desktop windows and my colleague on the mac. Both has this bug.

Does not matter if you are editing or exporting the bug appears within 1 minute.

[Scott35513572dmqw]

additional note: I'm using the browser version of adobe express; its a flyer sized project file with lots of images, links, text, etc.  

[Scott35513572dmqw]

[zareenkazi_]

Hello Chaima,

I'm also experiencing the same issue.

[game_6502]

Both the Web and App getting the same error for past 3 hours

[frank_3465]

Hi 
I have been working on a presentation since two weeks. 
Now suddenly every minute I get this error "UUID: 069c6991-b461-485b-b8ef-efe362d5384c"

What can I do to get rid of this problem? 
Have a nice day. 

[Steve Kelly]

Hi all,

Ive been using Adobe Express for the last few months now with no real issues. Today I get a persistent 'Unexpected Problem' error. I cant seem to resolve it and am looking for some help.

I tried the following.

Different browser, restart everything including Broadband hub, Turned off firewall, tried WiFi and Ethernet. It just wont go away and I can cant do any work as it happens every minute or so.

Many thanks

[gavin_5669]

type of version: Mobile

              iOS: 18.2

app version: 26.7.0

type of version: Website

windows version: 9

steps to produce the problem:

1. open any project

2. start editing and adding text

3. repeat step 2 until the error message pops up.

Error mesage: "We’ve encountered an unexpected problem. Try refreshing the page or return back to home."

Error code(s): "UUID: 1d50d2f7-1af3-476f-9725-c540cef0c79b", "UUID: 60d251ef-83ca-4035-b02c-fc6f1d5916cd"

this occurs on mobile app and website. 

upon reloading the page it will work for aproximetly 1 miniute before the same error message pops up again but with a DIFFRENT error code.

Any way to fix this?

[m_8650]

Hope it will be solved asap.

I am on a deadline.

Very frustrasting this.

[Aloha_Regbi6185]

Hi, I have the same issue, even with different designs for different files... since 1 hour. Cannot Copy/paste anything, and this message appears as well. 

[Amitej S]

Hey everyone! We worked on fixing this issue. Can you please try again and confirm if you're still getting this error? You may want to clear the cache/cookies once before trying again.

Do let us know how it goes!

Best!

Amitej

[Surya34034423ca9s]

We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: f4e8a06a-0445-4e64-921c-aedc0fb6df5

[joanna_1976]

Good day,

I am also experiencing issues and receiving the pop-up "something went wrong"  message every time i work in adobe express.  the refresh button doesn't help and i've signed out and back in, restarted my computer but it keeps happening and nothing seems to work.  Please advise how to fix this soon please and thank you!

[Amitej S]

The 'We’ve encountered an unexpected problem. Try refreshing the page or return back to home.' issue is now fixed. 

[m_8650]

Problem seems solved!!

Thanks!!

[Amitej S]

Awesome!!

Thanks for confirming @m_8650!! 

[game_6502]

Hi Amitej S,

Now its working fine. Thanks!

 Regards,
Subhakar

[Scott35513572dmqw]

Working for me now, as well.  thank you!!!

[SummerSnaps Imaging]

I haven't checked yet, but praying it's fixed because my patience are DONE with this today. 🤙🏼🥴