Participant

We’ve encountered an unexpected problem

Forum|Forum|1 year ago
December 13, 2024
27 replies
2875 views

Hi,

We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: 8ae8b08c-ba7f-46af-b43d-60938dfc8e75
(Getting this error and unable to edit and export the file)

C

Charlene234928439wa3

Participant

having same errors all day. Tried everything, delete cache, cookies restart, different browser... nothing is working.

Just making edits to already completed animation. whole thing is now greyed out and missing items

David__B

Adobe Employee

Hi @Charlene234928439wa3

I'm sorry to hear about your difficulties. Thanks for trying those troubleshooting steps, but I'm sorry to hear they didn't help. Could you also please try creating a duplicate instance of your video file and see if the issue persists with that copy? If you continue to face difficulties with that version, could you share a link to the video with me privately? I'll send you a private message here through the forums with details.

Thanks,
Dave

M

md_sahadat_8800

Participant

I am having the same problems. When I try to paste something on adobe express, it shows me this.

Tarun Saini

Community Manager

Hi

@md_sahadat_8800

,

Welcome to the community! We're sorry to hear about this. I'd like to inform you that our product team is aware of this issue and working on a fix. Once I hear an update from them, I'll keep you posted.

Regards,

Tarun

A

ashwani_9942

Participant

After opening the adobe project this issue is still coming.

Tarun Saini

Community Manager

Hi

@ashwani_9942

,

Thanks for reaching out. Could you please share the project URL with us via private message with edit access to investigate further?

Regards,

Tarun

E

elena_2974

Participating Frequently

Hi Dave,

Thanks for picking this up.

The issue shows when when I try and open ANY of my past projects, e.g. https://new.express.adobe.com/id/urn:aaid:sc:AP:ec7904cd-6e53-4025-8b1f-3078be03f649?invite=true&promoid=YXPZFV9S&mv=other.

While I am in a session working on a new project for the first time, it allows me to do anything - download, etc. As soon as I close the page or refresh and try to go back to the project, I get the error message.

Hope this helps.

Tarun Saini

Community Manager

Hi

@elena_2974

,

Thanks for your response. I tried to open the project but got the same error. I've shared the issue with our product team. Once I hear anything from them, I will let you know.

Regards,

Tarun

E

elena_2974

Participating Frequently

Hi!
Same error today:

David__B

Adobe Employee

Hi @elena_2974

Sorry to hear about your difficulties. Would it be possible to share a link to the project with the issue? Did the error seem tied to any specific action like trying to save the file?

Thanks.

Dave