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Web page presentation not opening - bug report

Explorer ,
Jun 27, 2024 Jun 27, 2024

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I created a web page presenation in August last year and I;ve goe to amend it today and it just gives me the loading screen.

 

I've tried opening it in other browsers and the same issue occurs, has anyone got a way round it as it;s been loading for hours

 

Things I have tried

Clearing borwser cache / history

Restaring the broser

Logging out and logging in again

 

Would really appreciate the help as I don;t want to recreate it again

APP VERSION: Adobe Express CC
Platform: MAC OS VENTURA, and Safari / edge browser

Bug Unresolved
TOPICS
Desktop Web , Performance

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3 Comments
Explorer ,
Jun 27, 2024 Jun 27, 2024

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I created a web page presenation in August last year and I;ve goe to amend it today and it just gives me the loading screen.

 

I've tried opening it in other browsers and the same issue occurs, has anyone got a way round it as it;s been loading for hours

 

Things I have tried

Clearing borwser cache / history

Restaring the broser

Logging out and logging in again

 

Would really appreciate the help as I don;t want to recreate it again

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Explorer ,
Jun 27, 2024 Jun 27, 2024

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I created a web page presenation in August last year and I;ve goe to amend it today and it just gives me the loading screen.

 

I've tried opening it in other browsers and the same issue occurs, has anyone got a way round it as it;s been loading for hours

 

Things I have tried

Clearing borwser cache / history

Restaring the broser

Logging out and logging in again

 

Would really appreciate the help as I don;t want to recreate it again

APP VERSION: Adobe Express CC
Platform: MAC OS VENTURA, and Safari / edge browser

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hi @libbiew33043320

 

I'm sorry to hear about your difficulties. Thanks for sharing the troubleshooting steps you've already tried. Is the hang occurring when attempting to open the file or view a published link to it? If you can open the webpage in Adobe Express, maybe try publishing it again. Also, it would be worth testing if the issue happens in a few different browsers. If none of these help, could you share the URL to the project here?


Thanks,
Dave

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