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Participant
October 4, 2023

white blank screen

  • October 4, 2023
  • 6 replies
  • 1311 views

Why am I seeing a white blank screen when I login into adobe express?  I am using all the brousers , chrome , firefox..

6 replies

Participant
October 8, 2023

Hi, this is the log from my side.

No Adblock installed or added to chrome. 

Please have a look and let me know what I can do.

 

Thank you

Participant
October 8, 2023

Hello people.. Same by my side. Desktop PC version is broken no matter the browser (Opera, Brave, Chrome, Firefox...)

Surprisingly, it happened overnight : I did use it yesterday october 7th, it was ok.

So my take is an update in the meantime did break something, since no firewall setting, ad blocker or anything else been added (by my side)

Android mobile version works fine though... but desktop version, the most advanced yet, is the one I need.

Please fix or rollback to a working version A.S.A.P.

thejanebradbury
Community Expert
Community Expert
October 8, 2023

If you're still experiencing this white, blank screen, please follow @Abhi.G @ ADBE request to share console logs. The team really can't help you without more information. 

Participant
October 8, 2023

Same here, I've tried in different browsers and even Icognito mode.

Adobe Employee
October 6, 2023

Hi @mthers32719452mn7q@mason3274472623h1 

 

Could you check if you have something like an ad-blocker or strict firewall settings blocking access to required network endpoints: https://helpx.adobe.com/enterprise/kb/network-endpoints.html?

 

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as

Chrome: https://support.digitalsamba.com/knowledge/google-chrome-browser-logs

Windows Edge: https://support.digitalsamba.com/knowledge/microsoft-edge-browser-logs

 

Thanks

Abhi G

Participant
October 6, 2023

I am still seeing the white screen when I launch the adobe express app on windows 11, is this a bug?