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deed59600780
Participant
January 9, 2025
Question

A folder with all my recent work has disappeared from Adobe Express

  • January 9, 2025
  • 1 reply
  • 292 views

I created 40 short animations in Adobe Express before Xmas and have come back with edits from my client, to the entire folder missing from my account. 

I've looked in https://www.adobe.com/files/cloud-documents

And https://www.adobe.com/files/deleted

https://new.express.adobe.com/your-stuff

And https://new.express.adobe.com/restore-folders

 

Can anyone suggest somewhere else to look? Its really bad that my entire folder has disappeared. 

1 reply

David__B
Adobe Employee
Adobe Employee
January 10, 2025

Hi @deed59600780

Those are all the correct locations to check. A few related questions:

- Were the files shared with anyone?
- Are you accessing them from the same device?
- Do other earlier files besides those that are missing still appear?
- Are you logging in with the same email and choosing the same options (login with a social account for example)?


Thanks,
Dave