A folder with all my recent work has disappeared from Adobe Express

Question

I created 40 short animations in Adobe Express before Xmas and have come back with edits from my client, to the entire folder missing from my account.

I've looked in https://www.adobe.com/files/cloud-documents

And https://www.adobe.com/files/deleted

https://new.express.adobe.com/your-stuff

And https://new.express.adobe.com/restore-folders

Can anyone suggest somewhere else to look? Its really bad that my entire folder has disappeared.

David__B · Answer

Hi @deed59600780Those are all the correct locations to check. A few related questions:- Were the files shared with anyone?- Are you accessing them from the same device?- Do other earlier files besides those that are missing still appear?- Are you logging in with the same email and choosing the same options (login with a social account for example)?Thanks,Dave

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded