Copy link to clipboard
Copied
I created 40 short animations in Adobe Express before Xmas and have come back with edits from my client, to the entire folder missing from my account.
I've looked in https://www.adobe.com/files/cloud-documents
And https://www.adobe.com/files/deleted
https://new.express.adobe.com/your-stuff
And https://new.express.adobe.com/restore-folders
Can anyone suggest somewhere else to look? Its really bad that my entire folder has disappeared.
Copy link to clipboard
Copied
Hi @deed59600780
Those are all the correct locations to check. A few related questions:
- Were the files shared with anyone?
- Are you accessing them from the same device?
- Do other earlier files besides those that are missing still appear?
- Are you logging in with the same email and choosing the same options (login with a social account for example)?
Thanks,
Dave