Adobe Creative Express - Won't Allow Me to Save a Graphic as a PDF

[Eric5C09]

This is the error message I get whe I try to download a graphic as a PDF (which I've done many times before):

Unknown image format.
code: 500
requestId: Dbp6AXkoaDBaSgkEY9GeqXGM2XNn3kZh

Thank you!

[jane-e]

@Eric5C09 

Moved from Using the Community to Adobe Express.

~ Jane

[Amitej S]

Hi there,

Thanks for reaching us.

Are you still having trouble with downloading graphics as a PDF?

If yes, could you try performing this action in a different browser or in private/incognito browser mode? You may even try after clearing the cache/cookies of your browser. Also, you can try rolling back any browser changes or disabling any newly installed plugins to see if that helps if either of those things happened.

Let us know how it goes; we are here to help.

Thanks,

Amitej