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Participant
August 18, 2023
Question

Adobe Express Beta Broken Link

  • August 18, 2023
  • 4 replies
  • 1771 views

I can't seem to access Adobe Express via internet browser nor Adobe Creative Cloud launcher - it keeps generating incredibly long links and saying that the site is either temporarily down or the location has moved. All of the links look something like:

 

I am on a PC using Google Chrome on the latest version of Windows. All buttons on the Adobe Express website yield a similar result. I've also tried incognito mode to no avail. 

 

https://new.express.adobe.com/?samcap_id=ccdt_applist&promoid=1FJDDFLL&mv=product&mv2=accc&guid=870e049d-65d5-4796-8463-e7f469bdc8df&product=Creative%20Cloud%20Desktop&product-version=5.11.0.522&mv=product&mv2=accc#access_token=eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LWF0LTEuY2VyIiwia2lkIjoiaW1zX25hMS1rZXktYXQtMSIsIml0dCI6ImF0In0.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.RYZOnwRT7ZjFOMwR0Ydr83si2p5PzWbfR6Lk7hYGHRQYgPn7dlkZVeO6g3DEWZWsElki2bQILa9KbGDBKjP_l7F35S3fprjSJiX50N8WruLet_r_hh1w14KFZd6IuY0uX1WitYJleovPJCAHBXrb5Ofrx3Jry5JV0uOvdBZcBXXlJ-XvKniHt0kbzQOIs7j1BSSWa7M70acLLS9KgbYAyvzE4GSzWYyMFkeOuVSTP3IUPb16eAd0I2aR-3M897m1tym5xZlzX_p_zVe7SZhiYlv0fJfPzvJdNpjglRaHxt4_PNaS6oaSc7u5wZf2fZW6fHRTOIPfDCYuRVAxDjBGuw&token_type=bearer&expires_in=86399996

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4 replies

Participant
October 2, 2023

SAME problem!! Two months in a row.  GIVE ME THE OLD VERSION BACK!!!!

Participating Frequently
September 29, 2023

Having the same issue. When I try to paste the link anywhere it's a broken link. over SMS, web, or social media like LinkedIn. 

Participant
August 24, 2023

Having the exact same issue.  

Community Manager
August 24, 2023

Hi Jennifer,


Are you based in Canada? There is a known DNS issue for users based in Canada. You can find some details & troubleshooting tips on this page https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html.

Also, is there any chance you're using a VPN or proxy?

Thanks a lot!

kglad
Community Expert
Community Expert
August 18, 2023

clear your adobe.com cookies or try a different browser.

 

or use 

 

https://new.express.adobe.com/?category=generative-ai

https://www.adobe.com/express/learn/blog/tags/news

 

<moved from cc desktop bugs>

Participant
August 18, 2023

That did not work. 

Neither does the link - there are no buttons to click through and access Adobe Express. Problem isn't solved. 

Kalvyn Rasquinha
Participating Frequently
August 18, 2023

@Colorful_Ocean5C7F does it work for you in an incognito window?