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Adobe Express Beta Broken Link

Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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I can't seem to access Adobe Express via internet browser nor Adobe Creative Cloud launcher - it keeps generating incredibly long links and saying that the site is either temporarily down or the location has moved. All of the links look something like:

 

I am on a PC using Google Chrome on the latest version of Windows. All buttons on the Adobe Express website yield a similar result. I've also tried incognito mode to no avail. 

 

https://new.express.adobe.com/?samcap_id=ccdt_applist&promoid=1FJDDFLL&mv=product&mv2=accc&guid=870e...

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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clear your adobe.com cookies or try a different browser.

 

or use 

 

https://new.express.adobe.com/?category=generative-ai

https://www.adobe.com/express/learn/blog/tags/news

 

<moved from cc desktop bugs>

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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That did not work. 

Neither does the link - there are no buttons to click through and access Adobe Express. Problem isn't solved. 

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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DNS_PROBE_FINISHED_NXDOMAIN is the error generated after all-time browsing history and cookies were deleted on tested on both browsers. 

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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@48328384092830948203 

from https://www.hostinger.com/tutorials/fix-dns_probe_finished_nxdomain:

 

DNS_PROBE_FINISHED_NXDOMAIN can happen for several reasons:

  • A web browser cannot locate the target website because the domain is not registered or has expired.
  • The domain is not pointing to any IP address.
  • There is a misconfiguration in the DNS settings of the user’s computer, so it cannot resolve the domain.
  • A VPN or antivirus software interferes with the network settings.
  • The issue comes from the internet provider.

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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@48328384092830948203 does it work for you in an incognito window?

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Hi, if you are trying this from Canada using Rogers as ISP, this may help: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-unavailable/idc-p/14016708#M443

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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I'll take a look and get back to you! Thanks. 

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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I tried incognito and it did not work. 

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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try yout mobile not using your wifi

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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Hello,


Are you based in Canada? There is a known DNS issue for users based in Canada. You can find some details & troubleshooting tips on this page https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html.

Also, is there any chance you're using a VPN or proxy?

Thanks a lot!

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New Here ,
Aug 24, 2023 Aug 24, 2023

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Having the exact same issue.  

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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Hi Jennifer,


Are you based in Canada? There is a known DNS issue for users based in Canada. You can find some details & troubleshooting tips on this page https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html.

Also, is there any chance you're using a VPN or proxy?

Thanks a lot!

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Community Beginner ,
Sep 29, 2023 Sep 29, 2023

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Having the same issue. When I try to paste the link anywhere it's a broken link. over SMS, web, or social media like LinkedIn. 

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Community Beginner ,
Oct 02, 2023 Oct 02, 2023

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LATEST

SAME problem!! Two months in a row.  GIVE ME THE OLD VERSION BACK!!!!

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