Skip to main content
C
CarolinaTexan
Participating Frequently
August 4, 2025
Question

Adobe Express Cloud Issues

  • August 4, 2025
  • 1 reply
  • 401 views

I have been trying to finish my Adobe Webpage but it doesn't seem to be saving my work. It will save some, but not all. I have redone it now 5 times and I'm getting ticked off. I have a cloud icon with white "refreshing" fixed arrows on it. I assume it's got the arrows on there because it is SLOWLY uploading my work to the cloud? I'm afraid to shut my computer down because I don't know if it will upload my webpage to the cloud and save my work. Anyone have this happen to them? This is a first for me - using it since May and haven't had many problems. No problems uploading it to the cloud before, that I know of anyway. I don't know how else to save my work. If I close Express, will it continue to load my project or will it lose most of my project for the 5th time? Getting annoyed and frustrated!

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
August 4, 2025

Hi @CarolinaTexan, Welcome to our Adobe Express community! 

 

That definitely sounds frustrating. The spinning cloud icon with the arrows usually means Adobe Express is still trying to sync your changes to the cloud. If it's stuck like that for too long, it could be due to a slow or unstable internet connection or a temporary issue on our end.

Can you confirm if the internet connection is stable and not connected to a VPN or has an active firewall? You may also want to try opening Adobe Express in a different browser (like Chrome or Firefox) or its private/incognito browsing mode to see if it behaves differently. 

 

Please share your observations, we are here to help!

Best!

 

C
CarolinaTexanAuthor
Participating Frequently
August 4, 2025
Hi, Amitej

I have been using Chrome. However, this past week when I started the
project (4 times) we had several power outages and internet interruptions.
I do have a VPN both at home, and at work. I can turn my personal VPN off
temporarily. Please let me know if I can close out of Adobe Express and
still have the program not revert back to the start of my project without
my recent additions? I'm afraid of losing all my work thus far, again. Like
I stated previously, this is the 5th time I've had to start almost from
scratch.

Just to be clear, it's not a cloud icon with actual moving, spinning arrows
icon on top of it - just the - I don't know how to describe it - two
circular arrows following each other?? There is no movement, it's just what
I took from the icon. (see (bad) picture, attached.)

Thank you for responding so quickly. I truly appreciate it!
C
CarolinaTexanAuthor
Participating Frequently
August 12, 2025
Thank you, Mahmoud!

I never got a written resolution after it was sent to the engineers for investigation. However, I started over on my desktop and everything went through smoothly, and it seems the issue is resolved. I guess I will always work up my newsletter on my desktop - hopefully that will be the ultimate solution!  Thanks, though.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices