Skip to main content
J
jerryw48492253
Known Participant
December 12, 2023
Question

Adobe Express Creative Cloud disappearing assets

  • December 12, 2023
  • 1 reply
  • 1207 views

Okay, you guys REALLY need to identify assets better. First, if there is a chance that a Creative Cloud member MIGHT not have access to an asset in the future, that would be good to know.

 

SECOND, if I go back to a old project and get an alert telling me an asset isn't available, how about telling me which one?

 

I get a cryptic string of numbers and I assumed it was the video background. I deleted it and replaced it and I still have the issue. No clue which asset is bad.

    This topic has been closed for replies.

    1 reply

    D
    default32675930bmx8it
    Participant
    December 12, 2023
    Okay, you guys REALLY need to identify assets better. First, if there is a chance that a Creative Cloud member MIGHT not have access to an asset in the future, that would be good to know. SECOND, if I go back to a old project and get an alert telling me an asset isn't available, how about telling me which one? I get a cryptic string of umbers and I assumed it was the video background. I deleted it and replaced it and I still have the issue. no clue which asset is bad.
      Lyn_D
      Lyn_D
      Inspiring
      March 2, 2024

      Hi @default32675930bmx8it,

       

      Thank you for reaching out. You can find the expired asset by searching for the asset ID.

      You'll have to click on the asset to find an asset ID. On the left panel, you'll see an information sign "i" Once you click on it, you can check if the ID matches the one on your error message: #462873273.

       

      Here is an example:

       

      O Bac Image Resize Theme x Coloured pencil Sketch Of stag By: Layerform Source: Adobe Stock Asset ID#: 6102975T Adobe Stock licenses and usage terms kground color Align Page 1 / 1 - Add title Generative fi

       

      I hope this helps. We're here to help, so please feel free to reach out if you have further issues.

       

      ^Lyn

      J
      jerryw48492253Author
      Known Participant
      March 2, 2024

      Hi, I apprciate you getting back to me on this, I really do.

       

      That said, the solution only helps a tiny bit. First, I have to close the error dialogue and I cannnot copy the asset ID from the dialogue. I have to write it down. Second, if the asset happens to be audio, I get bad info selecting the track and clickig the "i" gives me info for the video and NOT the audio.

       

      The way this should work is we should get the name of the asset that is causing the issue. (or even better, a otificatio when we use it that it i oly licensed for "x" number of months.)

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices