Unable to download progress bar not moving - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[default38861410c840wr]

Lo sentimos, se ha producido un error. Vuelve a la pantalla de tus proyectos e intenta abrir el proyecto de página web nuevamente. Si te vuelve a aparecer el error, ponte en contacto con el servicio de asistencia y facilita la siguiente información: URL: https://new.express.adobe.com/webpage/design/urn:aaid:sc:US:29c65466-90d1-4ec7-9ce1-87c7b8d477f5?cat... Error: Cannot read properties of undefined (reading 'image_url')

[Katelyn Hardt]

It will not download into a pdf

[Glenn 8675309]

Not all files can be downloaded as a pdf, Videos for example. 

[default3886161042479b]

trying to create a project and can't due to this error

[default38865922fimqtx]

Hello I have signed up to Adobe Express on a montly plan. However I am unable to download any 4k videos. It stops at 20% and then throws an error.

[default38520472o5m4l3]

downloading is not happening its not start stick on 0% no progress

[default388678136jxan0]

I'm trying to download 2 videos but the download isn't making any progress. I have downloaded about 10 others and they have worked fine but these 2 don't seem to be downloading.

[Sira Casariego]

Lo que dice el asunto, doy a Descargar y no lo hace

[Stephan279083975y8m]

Wenn Seiten einer Datei geteilt werden, löscht Adobe Express genau die Seiten der Datei, die geteilt wurden!

[default38917917t6jw9m]

HEY. I CANNOT DOWNLOAD MY WORK

[defaultnf18d8snriqd]

These problems are still occuring as at 1 August - it still hasn't been solved - this is causing me severe problems

[Northwest29778056nk7l]

@Tarun Saini @Amitej S  still an issue for me also. You closed my bug by combining with a larger post when its not resolved.

[Abhi.G @ ADBE]

@Northwest29778056nk7l 

Sorry for the incorrect merge. Let's use https://community.adobe.com/t5/adobe-express-bugs/severe-performance-issues-in-editing-webpages-in-e... for follow up.

Abhi G

[Dylan38931282zu6l]

I am having the same issue, nothing will download.

[Northwest29778056nk7l]

this is a debacle, Adobe owe us a refund for this month.

[Dylan38931282zu6l]

The download worked on August 1, 2024

[Nicole38947156tuy8]

Aug 1: I'm not able to download video. I also tried clearing my cache, logging in and out, and restarting my computer. 

[Annelise34529843hzsg]

Hi there, I'm still having this issue as well.  I had it all last week, then randomly got one video to download (don't ask me how, I still have no clue... maybe luck?) and nothing since then will download. It's frustrating because my deadline for a project is tomorrow and nothing will download. Even started up Premium to see if that would help and it doesn't...

[Annelise34529843hzsg]

[James37715303txjm]

I have attempted to download files, will not download, or save files

[default38865922fimqtx]

I am unable to download videos. Have tried this multiple times. If this doesnt get resolved I will cancel my membership

[default38994426aglv5e]

I keep trying to download my videos and when it says gathering data to download, it keeps getting stuck at 23 percent

[Venkatesh38997327gkd7]

Hi Team

I have been using Adobe Express for Enterprise, and was developing a video file.

I am unable to download it, and I keep getting this error.

I tried clearing caches, browser history and logged on and off.

The issue is persisting.

Kindly assist.

[default37707813h7yof5]

I go to download the video to show for a meeting this Wednesday and it keeps giving me the pop up of failed asset but there is no notification on any of the images that are used in the video that tell me what specifics they are.

[DEANNA39009774zz5a]

I also cannot download a video as an mp4. 

I have cleared cache/history, restarted computer, removed/replaced content, removed transitions, etc. This has been occuring for two days.