Adobe express download problem

[Xojtek]

Hello, I have a problem with Adobe Express. I've been working on a project for a few days, and I could always download the project and see how it works at any time. However, now that I've finished it, I can't download the file. Every time it stops at 20% and an error message pops up. Please, I need help. Unfortunately, I couldn't find a solution on the forum.

[Xojtek]

I'm working on an iMac Studio, using the Safari browser. I also checked on an older iMac with Safari and Chrome, and the issue remains the same.

[Amitej S]

Hi @Xojtek, Thanks for reaching out and sharing the details.

Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this. 

Let us know about your observations.

Best

Amitej

[HP2351]

Hello! Same thing is happening to me - PDF download stuck at 90% along with an error message. Do you suggest deleting all Adobe Express / Stock assets? Thank you!

[HSO Staff]

The same thing is happening with me (stuck on PDF download at 90%). When I try downloading a png, it is either a corrupt file or blank. This is frustrating!

[Tarun Saini]

Hi 

@HSO Staff

,

We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

We're here to help, just need some info.

Regards,

Tarun

[kanist]

I have the same problem, can you help me if I send the url?

[kanist]

@Tarun Saini 

[Mees32977924mzqd]

i also have the same problem

[David361252560gdg]

This hasnt been fixed yet. 

[Erica353630786kho]

Same issue with downloading pdfs, seems universal 

[David361252560gdg]

im stuck at 90% i need to export this noww 😞

[jackie281269896vgy]

My project pdf is stuck downloading at 90%. No Adobe online support is available ....this is very frustrating when you are on a timeline to get things done.

[Stuart34066627ob9j]

Following, as having the same issue. Adobe, what can we do?

[VRExpert]

Hi @Amitej S - I have the same issue. My product catalogue PDF export gets stuck at 90% while downloading as seperate JPEG images is possible.
Here's the link: https://new.express.adobe.com/id/urn:aaid:sc:EU:b3dbfe1e-dfe3-564f-94c3-7d3f29ca058d?invite=true&pro...

Can you tell us how to solve this? 

[EmilienG]

Hi,

Same problem here. I worked for many hours on a project and when I try to export it in PDF, export is stuck at 90% for few minutes and I get the same error message than you.

The problem seems to be linked with Adobe Stock. I verified my licence, each photo that I used from Stock and I have the right to use them.

Please help. Thanks!

[Stuart34066627ob9j · Accepted solution]

My solution to this was to download each page as an individual PDF, which worked and creates a ZIP file, then head to Acrobat to combine multiples files into a new PDF. Extract the ZIP file then import all the PDFs into Acrobat to create a new single document. 

[EmilienG]

Thanks a lot!

That's exactly what I did and it worked very well.

[Eric38536814tk93]

This made zero difference for me, unfortunately. 

[lNX]

The problem persists, freezes at 90%.
When trying to export to the Google Cloud, it freezes at 96%.

The only solution is still to export all pages individually and then merge them in Acrobat or similar software.

Sadge.

[EmilienG]

Same situation here.

[twfsfsf_6217]

Adobe download problem photo