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dannyg29345187
Participant
October 9, 2022
Question

Adobe Express Instagram Posts: I don't receive notifications

  • October 9, 2022
  • 3 replies
  • 1310 views

Hello there,

 

I want to use Adobe Express for my Instagram post planning and publishing. I would like to use the notification function instead of auto posting, but I don't receive any notifications. 

I already checked all my settings on my iPhone regarding push notifications and everything looks good, but it's still not working.

 

Can you help me out with this?

 

Thank you very much in advance for your help,

Christina 

    This topic has been closed for replies.

    3 replies

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    Danilo27279936yqvx
    Participant
    November 24, 2022

    It's the same for me. In my iPhone settings I don't hace the poddibility to permit notifications. 

     

      F
      Farmstead27851496e68g
      Participant
      January 8, 2023

      Hi I am Having the same issue. Is there any update to this?

      M
      Community Manager
      Manmeet2016Community Manager
      Community Manager
      January 11, 2023

      Hi @Farmstead27851496e68g, @Danilo27279936yqvx, @Dr.Bhopal, thanks for your patience. Would you mind checking if you have updated your phone and app to the latest version? We have seen that the issue was resolved by the latest update. Kindly check and let us know if this helps. Thanks ^Mk 

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      Dr.Bhopal
      Participant
      November 9, 2022

      Having the same issue here, was working fine prior to Apple automatically partially-deleting the app (a part of a recent iOS update where seldomly used apps are offloaded from the iphone to free up space and then can be reinstalled from the cloud when needed)

      Now we do not get notification from adobe to post. have ensured all permissions are correct and have reinstalled the app.

       

      Any help would be much appreciated!

        M
        Community Manager
        Manmeet2016Community Manager
        Community Manager
        October 13, 2022

        Hi @dannyg29345187 

         

        We are here to help, so do not worry. When you cannot see notifications on your mobile device (iPhone in particular) - we recommend enabling all of the permissions for the Adobe Express app. You can do so by going to Settings, clicking on the Adobe Express app, and ensuring that all notifications are enabled. If you have all this done already and still have the issue, then reinstall the app and check if there are no pending updates on iOS from your side. Just check these and write us back with any observations. 

         

        Thanks

        Manmeet

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