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Sarah293663045w7u
Participant
April 25, 2023
Question

Adobe Express instagram posts

  • April 25, 2023
  • 2 replies
  • 621 views

Please can someone explain why my posts cannot be published in instagram? Some are and some arn't. Example below.

    This topic has been closed for replies.

    2 replies

    M
    michaelGregoire
    Participating Frequently
    May 1, 2023

    This is a frustrating and ongoing issue that Adobe Express has with the Instragram API. It's crap shoot whether or not a post will be successful when posting to instagram. The success rate seems to be 1 in 8. I really wish the Adobe Express dev team would get to the bottom of this. I quite often end up having to manually post to instagram via their app.

    Winnie_M
    Winnie_M
    Inspiring
    May 8, 2023

    Hi @michaelGregoire,

     

    We are here to help as we know how frustrating this can sometimes be as we all have busy lives and sometimes depend on applications function. Our engineers have been informed of this and are doing their best to resolve this as soon as possible.

    We apologize for any frustration this might have caused, and we will get back to you as soon as there is an update.

     

    Thanks,

    Winnie

      Winnie_M
      Winnie_M
      Inspiring
      April 28, 2023

      Hi @Sarah293663045w7u,

       

      Thank you for reaching out, and we are sorry you're having difficulties publishing your posts on Instagram via Adobe Express.

       

      Please follow this link for the media specifications on social media posts.

       

      If you're still facing trouble, please be precise about the device you're using (mobile or desktop) and the OS version (iOS or Android), and send us a walk-through video of your steps showcasing the error.

       

      We're here to help and looking forward to hearing from you.

       

      Thanks,

      Winnie

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