Skip to main content
M
Michael34004830ozlr
Participant
February 13, 2024
Question

Adobe Express is to slow.

  • February 13, 2024
  • 3 replies
  • 1305 views

To call this app Express is a lie. I cant even get it to load. I tried different browsers, cleared cache. internet is 300mbps. I am a new sub that doesn't think he will be much longer. Im tired of getting charged for stuff that doesn't work.

    This topic has been closed for replies.

    3 replies

    J
    josey_3604
    Participant
    November 10, 2024

    This is my third time redownloading the app and the Adobe Exprees app isn't working . I've already deleted my cache and cookies in my browser . I don't know what to do ? Any help ?? 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    November 12, 2024

    Hi @josey_3604


    Sorry to hear about your difficulties. Thanks for trying the troubleshooting steps that you have so far. In addition to clearing the browser cache I'd also suggest trying these to help narrow down the issue.

    • Test in different browsers  - Chrome, Edge, Safari
    • Test in incognito/private browsing mode -  https://adobe.ly/4fdNp6N
    • Try temporarily disabling any firewall or security software that might be limiting how the app connects. If this works you may need to add exceptions for Adobe Express in that software.
    • Test from a different computer or using a different internet connection
    • Temporarily switch to public DNS - https://adobe.ly/4hMsrNV
    • If you don't feel comfortable doing some of the more complex solutions you can also contact our tech support to help you troubleshoot at

      https://adobe.ly/4hGVG4O


    Hope this helps,
    Dave

    M
    Michael34004830ozlrAuthor
    Participant
    February 15, 2024

    Its not slow, it never loads. Its the site, I have not done anything different, its the NEW express. but don't worry about it I will go back to Resolve and Canva. I came to Adobe because most employers use it. But at the rate Adobe is going they won't be using it much longer. Adobe has become a disaster. Always blaming the user instead of coming out and saying we messed up. Fix it and quit blaming me. Do you really need a screen shot of a site that won't load.

      Lyn_D
      Lyn_D
      Inspiring
      February 20, 2024

      @Michael34004830ozlr, Thank you for sharing your experience.

      I understand your frustration, and I apologize for any inconvenience. Your feedback is crucial in guiding our improvements. We're actively working to enhance the Adobe Express experience, addressing concerns like yours and more. Your insights contribute to our ongoing efforts. If you decide to give us another chance, we're here to support you in every way we can.

       

      ^Lyn

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        February 14, 2024

        Hi 

        @Michael34004830ozlr

        ,

         

        We're sorry to hear about this. Please let us know when exactly the app gets slow. Are you getting any error messages? Can you share the screenshot or the screen recording of the issue? Have you recently installed any third-party plugins? Since when have you been seeing this issue?

         

        We're here to help, just need some info.

         

        Regards,

        Tarun

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices