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J
John310417747zrl
Participating Frequently
August 29, 2023
Question

adobe express k12 classroom missing features

  • August 29, 2023
  • 1 reply
  • 1098 views

I have been using my adobe education account for months, but now that you have changed things, some features are gone.  Why can't educators have custom fonts or ai image creation.  That seems like stuff students would love.  Are these features coming.  During the summer I played with the other version, and I could upload custom fonts, now no.

 

thanks

      This topic has been closed for replies.

      1 reply

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 29, 2023

      contact your admin.

       

      --------

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



      <"moved from using the community">
      J
      John310417747zrlAuthor
      Participating Frequently
      August 29, 2023

      Are you saying my IT Admin? Unlocks those features?

      J
      John310417747zrlAuthor
      Participating Frequently
      August 29, 2023

      reset the cc desktop app by making sure it's in the foreground, then press:

      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R


      if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


      if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

      if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

      restart your computer (don't skip this)

      reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

      NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.


      i am running it in my browswer not a stand alone app.  Should I use an app instead?

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