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Jason28456885zb2c
Participant
February 17, 2023
Question

Adobe Express Not Opening

  • February 17, 2023
  • 26 replies
  • 7410 views

Error message states that " 

It has been like this for two days

    This topic is closed to new replies. Start a new post to keep the conversation going.

    26 replies

    terril6617482
    terril6617482
    Participant
    March 20, 2023

    I use this daily and now even though I have paid can't log in on any device.

    I want a refund this is ridiculous. 

    Spent an hour with chat with no help telling me to post here.

    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    March 21, 2023

    It would be helpful if you tell us what is your problem exactly...

    Have you tried the troubleshooting page?
    https://community.adobe.com/t5/adobe-express-discussions/faq-troubleshooting-adobe-creative-cloud-express-quick-actions/td-p/12594184

    defaultpkkyonhuz9tk
    Participant
    February 21, 2023

    I have been getting this same issue since Friday 2/17. I use Chrome as well. 

     

     

      tomr0b
      tomr0b
      Participant
      February 26, 2023

      I'm having the same issue - what's the fix for this? I really need access to Adobe Express!

      Lyn_D
      Lyn_D
      Inspiring
      February 27, 2023

      Are you using an iPad? I was and couldn't save the project. I had recently set up an Eero Router system where you have to allow Adobe.  See post above.

      Do you have Eero?


      Dear all ( @tomr0b, @defaultpkkyonhuz9tk, @R4yn3B34uX, @ANUSH28486767pllb, @Kate PB, @AS Bloom )

       

      Thank you for being patient, and apologies for the delayed response, as we know how frustrating this can be.

       

      It seems like some of the Routers are blocking the Adobe Express page.

       

      There are two options you could use to resolve this issue.

       

      Option no. 1 through the Browser settings:

      By safely listing the Adobe Express webpage in your browser settings, the only downside is that this must be done on every device.

       

      Option no. 2 through the Router (Preferred)

      Suppose you access Adobe Express from multiple devices. In that case, you may want to consider logging into your router settings and safelist Adobe Express which would then automatically safelist Adobe Express on all your devices, e.g., on the browser and for the App, and save you time.

       

      I hope that this resolves your issue. If it does, kindly remember to "Like," mark the response as the "Correct Answer," and copy and share this link to other platforms to help other users or community members who might stumble across the same issue locate the answer faster. 

       

      We appreciate your contributions to the Adobe Express community and are always here to help, and we apologize again for any frustration caused.

       

      I'm looking forward to hearing from you.

       

      Many thanks,

      ~Lyn 🙂

        AS Bloom
        Participant
        February 18, 2023

        I have been having the same problem for the past three days. I am on a mac, using Chrome. I've never had a problem before. asbloom@comcast.net

         

         

          AS Bloom
          Participant
          February 18, 2023

          I get this message as soon as I try to open the Express page on my browser. I actually had it already open in a tab and when I tried to refresh it, I got this message.

            Kate PB
            Participant
            February 19, 2023

            I'm having the same issue since 2/17. I don't know what to do. Everytime I try to launch Adobe Express I get the same error message. I have a saved project in there I badly need. When is this going to be resolved?

            Lyn_D
            Lyn_D
            Inspiring
            February 17, 2023

            Hi @Jason28456885zb2c ,

             

            Thank you for reaching out, and we're sorry you're having trouble accessing Adobe Express, as we know how frustrating it can sometimes be.

            Could you please provide us with more information, e.g., from what device, model no of the device, app version, browser, etc.?

             

            We're always here to help and looking forward to hearing from you.

             

            Many Thanks,

            ~Lyn 🙂

            Jason28456885zb2cAuthor
            Participant
            February 17, 2023

            Device name LAPTOP-8E89DH2V
            Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
            Installed RAM 12.0 GB (11.8 GB usable)
            Device ID 30267223-55EC-4F3A-90E0-D5110CC702C7
            Product ID 00356-02398-38635-AAOEM
            System type 64-bit operating system, x64-based processor
            Pen and touch Touch support with 10 touch points

            Edition Windows 11 Home
            Version 22H2
            Installed on ‎10/‎25/‎2022
            OS build 22621.1265
            Serial number PF31TJ50
            Experience Windows Feature Experience Pack 1000.22638.1000.0
            Have a great day !!

            Jason Ryan

             
            Lyn_D
            Lyn_D
            Inspiring
            February 17, 2023

            Hi @Jason28456885zb2c,

             

            Thank you for sharing the information.

            Could please please send me a video walkthrough of the problem?

            The video is to understand better what is going on, e.g. at which point this error message appears etc.

             

            You can share the video with me via DM.

             

            I'm looking forward to hearing from you.

             

            Many thanks,

            ~Lyn 🙂

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