Adobe Express Not Opening

[Jason28456885zb2c]

Error message states that " 

It has been like this for two days

[Lyn_D]

Hi @Jason28456885zb2c ,

Thank you for reaching out, and we're sorry you're having trouble accessing Adobe Express, as we know how frustrating it can sometimes be.

Could you please provide us with more information, e.g., from what device, model no of the device, app version, browser, etc.?

We're always here to help and looking forward to hearing from you.

Many Thanks,

~Lyn 🙂

[Jason28456885zb2c]

Device name LAPTOP-8E89DH2V
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
Installed RAM 12.0 GB (11.8 GB usable)
Device ID 30267223-55EC-4F3A-90E0-D5110CC702C7
Product ID 00356-02398-38635-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Edition Windows 11 Home
Version 22H2
Installed on ‎10/‎25/‎2022
OS build 22621.1265
Serial number PF31TJ50
Experience Windows Feature Experience Pack 1000.22638.1000.0
Have a great day !!

Jason Ryan

{Contact/Personal details removed by MOD}

[Lyn_D]

Hi @Jason28456885zb2c,

Thank you for sharing the information.

Could please please send me a video walkthrough of the problem?

The video is to understand better what is going on, e.g. at which point this error message appears etc.

You can share the video with me via DM.

I'm looking forward to hearing from you.

Many thanks,

~Lyn 🙂

[mellyjane]

I am having a problem with Spark Page on my Ipad, can't save my project.  Loaded the app on my Mac Air and get that same message others are getting.

Something went wrong!

We feel you. We're not thrilled about it either.

Adobe Express will automatically start back up when we successfully connect.

[AS Bloom]

I have been having the same problem for the past three days. I am on a mac, using Chrome. I've never had a problem before. asbloom@comcast.net

 

 

[AS Bloom]

I get this message as soon as I try to open the Express page on my browser. I actually had it already open in a tab and when I tried to refresh it, I got this message.

[Kate PB]

I'm having the same issue since 2/17. I don't know what to do. Everytime I try to launch Adobe Express I get the same error message. I have a saved project in there I badly need. When is this going to be resolved?

[ANUSH28486767pllb]

just reset the app in settings

[ANUSH28486767pllb]

it worked for me

[R4yn3B34uX]

When you say "reset the app" are you refering to if someone is using a mobile device? If one is using a web browser do you have any suggestions?

[mellyjane]

I can't use it on Eire my iPad or Mac. Different error messages.

[Jason28456885zb2c]

I had a secondary router in the house "EERO", and it was blocking. I went
into my EERO phone app and added it to allow Adobe. I'm not why it just
started doing this all of a sudden, but that is what I had to do.

Have a great day !!

[mellyjane]

That’s amazing, that’s worked, thank you so much, have saved my project. Had not given Eero a thought.
Melanie

[defaultpkkyonhuz9tk]

I have been getting this same issue since Friday 2/17. I use Chrome as well. 

[tomr0b]

I'm having the same issue - what's the fix for this? I really need access to Adobe Express!

[mellyjane]

Are you using an iPad? I was and couldn't save the project. I had recently set up an Eero Router system where you have to allow Adobe.  See post above.

Do you have Eero?

[Lyn_D]

Dear all ( @tomr0b, @defaultpkkyonhuz9tk, @R4yn3B34uX, @ANUSH28486767pllb, @Kate PB, @AS Bloom )

Thank you for being patient, and apologies for the delayed response, as we know how frustrating this can be.

It seems like some of the Routers are blocking the Adobe Express page.

There are two options you could use to resolve this issue.

Option no. 1 through the Browser settings:

By safely listing the Adobe Express webpage in your browser settings, the only downside is that this must be done on every device.

Option no. 2 through the Router (Preferred)

Suppose you access Adobe Express from multiple devices. In that case, you may want to consider logging into your router settings and safelist Adobe Express which would then automatically safelist Adobe Express on all your devices, e.g., on the browser and for the App, and save you time.

I hope that this resolves your issue. If it does, kindly remember to "Like," mark the response as the "Correct Answer," and copy and share this link to other platforms to help other users or community members who might stumble across the same issue locate the answer faster. 

We appreciate your contributions to the Adobe Express community and are always here to help, and we apologize again for any frustration caused.

I'm looking forward to hearing from you.

Many thanks,

~Lyn 🙂

[terril6617482]

I use this daily and now even though I have paid can't log in on any device.

I want a refund this is ridiculous. 

Spent an hour with chat with no help telling me to post here.

[Imaginerie]

It would be helpful if you tell us what is your problem exactly...

Have you tried the troubleshooting page?
https://community.adobe.com/t5/adobe-express-discussions/faq-troubleshooting-adobe-creative-cloud-ex...

[Lyn_D]

Hi @terril6617482,

Thank you for getting in touch, and we are sorry you're having difficulties accessing the AE web page.

I have moved your thread to this as it's in relation to your issue.

Kindly follow the steps mentioned in this thread to access the AE page.

Many thanks,

Lyn

[Lyn_D]

Hi @terril6617482, 

Thank you for getting in touch, and we're sorry you're having difficulties accessing Adobe Express, as we know how frustrating this can be.

Have you already tried whitelisting adobe express in your browser or router settings?

The above-pinned post explains this further.

Could you kindly share where your subscription was purchased, e.g., directly by Adobe or any App Stores?

We're here to help and look forward to hearing from you.

Many thanks,

Lyn

[vladimiraquino]

Good morning.

I've been using this for years now, even before it was named Adobe Creative Express, and I used frequently from the app in the iPhone but also in the web through Mac and Windows. I am

having the same issue for the last 4, 5 days. It doesn't matter if I am logging in from PC or Mac, or if I am using Safari, Chrome or Edge. This is new, never happened to me before.

[Lyn_D]

Hi @vladimiraquino,

Thank you for reaching out, and we're sorry you're having trouble accessing Adobe Express.

Some of the network providers need Adobe Express to be whitelisted manually. To make things easier, you may consider whitelisting Adobe Express in your router settings, which will automatically whitelist it on all your other devices. Another option would be to whitelist Adobe Express from your browser settings.

Lyn

[vladimiraquino]

Thank you for replying. This advice didn’t work for me: I am seeing failure to access either from my office (my 9-5 job) or my home. I haven’t change anything within browser or router at home. Nothing changed on my end, and I am still not capable to access adobe express website.

Sent from Outlook for iOS<>