Skip to main content
J
Jason28456885zb2c
Participant
February 17, 2023
Question

Adobe Express Not Opening

  • February 17, 2023
  • 4 replies
  • 7350 views

Error message states that " 

It has been like this for two days

    This topic has been closed for replies.

    4 replies

    terril6617482
    terril6617482
    Participant
    March 20, 2023

    I use this daily and now even though I have paid can't log in on any device.

    I want a refund this is ridiculous. 

    Spent an hour with chat with no help telling me to post here.

    Lyn_D
    Lyn_D
    Inspiring
    March 27, 2023

    Hi @terril6617482, 

     

    Thank you for getting in touch, and we're sorry you're having difficulties accessing Adobe Express, as we know how frustrating this can be.

     

    Have you already tried whitelisting adobe express in your browser or router settings?

    The above-pinned post explains this further.

     

    Could you kindly share where your subscription was purchased, e.g., directly by Adobe or any App Stores?

     

     

    We're here to help and look forward to hearing from you.

     

    Many thanks,

    Lyn

     

     

    Mehdi Mirza
    Mehdi Mirza
    Participant
    August 27, 2023

    Hi @vladimiraquino,

     

    Thank you for reaching out, and we're sorry you're having trouble accessing Adobe Express.

    Some of the network providers need Adobe Express to be whitelisted manually. To make things easier, you may consider whitelisting Adobe Express in your router settings, which will automatically whitelist it on all your other devices. Another option would be to whitelist Adobe Express from your browser settings.

     

    Lyn


    Its unfortunate that after being a paid member we have to whitelist and change settings to access adobe products.

    I found a better solution please use cloudflare as your dns provider

     

    D
    defaultpkkyonhuz9tk
    Participant
    February 21, 2023

    I have been getting this same issue since Friday 2/17. I use Chrome as well. 

     

     

      tomr0b
      tomr0b
      Participant
      February 26, 2023

      I'm having the same issue - what's the fix for this? I really need access to Adobe Express!

      M
      mellyjane
      Participant
      February 26, 2023

      Are you using an iPad? I was and couldn't save the project. I had recently set up an Eero Router system where you have to allow Adobe.  See post above.

      Do you have Eero?

      A
      AS Bloom
      Participant
      February 18, 2023

      I have been having the same problem for the past three days. I am on a mac, using Chrome. I've never had a problem before. asbloom@comcast.net

       

       

        A
        AS Bloom
        Participant
        February 18, 2023

        I get this message as soon as I try to open the Express page on my browser. I actually had it already open in a tab and when I tried to refresh it, I got this message.

          K
          Kate PB
          Participant
          February 19, 2023

          I'm having the same issue since 2/17. I don't know what to do. Everytime I try to launch Adobe Express I get the same error message. I have a saved project in there I badly need. When is this going to be resolved?

          Lyn_D
          Lyn_D
          Inspiring
          February 17, 2023

          Hi @Jason28456885zb2c ,

           

          Thank you for reaching out, and we're sorry you're having trouble accessing Adobe Express, as we know how frustrating it can sometimes be.

          Could you please provide us with more information, e.g., from what device, model no of the device, app version, browser, etc.?

           

          We're always here to help and looking forward to hearing from you.

           

          Many Thanks,

          ~Lyn 🙂

          J
          Jason28456885zb2cAuthor
          Participant
          February 17, 2023

          Device name LAPTOP-8E89DH2V
          Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
          Installed RAM 12.0 GB (11.8 GB usable)
          Device ID 30267223-55EC-4F3A-90E0-D5110CC702C7
          Product ID 00356-02398-38635-AAOEM
          System type 64-bit operating system, x64-based processor
          Pen and touch Touch support with 10 touch points

          Edition Windows 11 Home
          Version 22H2
          Installed on ‎10/‎25/‎2022
          OS build 22621.1265
          Serial number PF31TJ50
          Experience Windows Feature Experience Pack 1000.22638.1000.0
          Have a great day !!

          Jason Ryan

           
          Lyn_D
          Lyn_D
          Inspiring
          February 17, 2023

          Hi @Jason28456885zb2c,

           

          Thank you for sharing the information.

          Could please please send me a video walkthrough of the problem?

          The video is to understand better what is going on, e.g. at which point this error message appears etc.

           

          You can share the video with me via DM.

           

          I'm looking forward to hearing from you.

           

          Many thanks,

          ~Lyn 🙂

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices