Adobe Express Premium is being removed from creative cloud All apps plan?

[Dave Maddocks]

"We hope you have been enjoying your complimentary access to Adobe Express Premium with your Adobe Acrobat plan. Complimentary access to Adobe Express Premium is coming to an end on May 25, 2025, but don’t worry, you will continue to have access to the Adobe Express free plan."

I don't have an Acrobat plan. it's supposed to be an all-apps plan. Contacted support and the response was

" apologize for the inconvenience however, per the update the Adobe Express will be available as a separate plan from 25 May 2025 at the price of GBP 8.68/month + taxes."

I find it disgusting that Adobe can do this in the middle of a contract but if I was to try to cancel my plan early now I will be charged.

[thejanebradbury]

Hello Dave, are you certain that you have a Creative Cloud All Apps plan? You say it's "supposed to be All Apps" so can you sign in to https://account.adobe.com/ and see what it says there (although I've just looked at mine and there is a message that there is some system updating going on) and look for something like this:

If you click the link I've underlined in red you'll find Adobe Express is still there under the tab Web:

Is it possible you only have an Adobe Acrobat subscription? Do you use other apps like Photoshop or Illustrator? Was this an email you received from Adobe? Determining exactly what subscription you have will help to understand what's going on. 

[Dave Maddocks]

Yeah, I have a Creative Cloud all apps subscription.

I have since received this email

"Greetings from Adobe!

We apologize for the confusion regarding the Adobe Express premium plan being removed from your account. Rest assured the email you received concerns customer with Acrobat Pro or Acrobat Standard plans alone. 

You will continue to enjoy the services with your plan to Creative Cloud All Apps"

Seems to have just been poor email communications followed by worse customer service.

Oh well no harm no foul.

[thejanebradbury]

Oh that's good news then! 😊

[Anne Marie38605345sgz0]

Interesting. I have not yet received a similar email. Good to know, in any case, that Adobe Express Premium will still be available with my Creative Cloud all apps subscription. Thanks for sharing this!

[Anne Marie38605345sgz0]

Hey Adobe!

In a similar trend to the pattern outlined in this thread, I received an email from message@adobe.com this week, informing me that my access to Adobe Express Premium woud cease at the end of May. I originally had -- for years! -- a single subscription to Adobe Express Premium, but when I later subsribed to Adobe Creative Cloud, the Adobe Express Premium subscription was subsumed under it. Now after about a year with Creative Cloud, I'm losing my original Adobe Expreess Premium access? That simply will not do. Not cool.

I'm perfectly happy to pay extra to keep my AE Premium service; what I absolutely cannot do, nor abide, is being forced to use the free version. I will lose all my work -- and my future work -- which require access to my premium Adobe Express subscription. Where is there even the option to purchase AE Premium individually? I haven't been able to find it, neither in my account nor plan management options, nor in your help/FAQ pages.

WHAT GIVES?!

Sincerely, 
A now disgruntled, disatisfied, formerly longtime customer.

[thejanebradbury]

Hello @Anne Marie38605345sgz0 I've moved your post here to this topic about Adobe Express being removed from Creative Cloud All Apps. I see that you received an email seeming to come from Adobe. As I have mentioned to @Dave Maddocks  above, Adobe Express Premium is still included within Creative Cloud All Apps (see screenshots above) and also, this Help page for Adobe Express from October 2024 still lists it as available in the All Apps and some single app plans.  Adobe Express Premium

I suppose I'm wondering if this is a just a sophisticated spam email and needs further investigation, but that will have to wait for when people are back in the office.