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ouiouiphoto
ouiouiphoto
Known Participant
September 13, 2023
Question

Adobe express premium seems to be available for some LrC/PS user and not for others. Why ?

  • September 13, 2023
  • 2 replies
  • 644 views

Dear all

 

Some users paying the Creative Cloud formula for Photo LrC/LrD/PS/Bridge and 20GB  avec access to Adobe express premium. The were using Adobe Spark and they have received a mail that they will have access to Adobe Express premium

 

But some users paying the same formula does not seem to have access to Adobe Express Premium.

 

Is this differenc really exist? Seems yes. How to know if one user have access and the other one no ? 

 

Kind regards

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 27, 2023

@ouiouiphoto,

  • Adobe Express Starter plan comes FREE with a paid Photography Plan.
  • Premium Adobe Express costs an extra USD $10/month.

If you're unsure which plan(s) you have and when they expire, please log-in to your online Adobe account below.

https://account.adobe.com/plans

 

Compare features in FREE & PREMIUM Adobe Express Plans:

https://www.adobe.com/express/pricing

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
ouiouiphoto
ouiouiphotoAuthor
Known Participant
September 14, 2023

Hello @Another_Phil Who should I contact to have an official answer on this one ? 

 

Kind regards

.Sheepdog trying to help Lightroom and Photoshop beginners
ouiouiphoto
ouiouiphotoAuthor
Known Participant
September 21, 2023

Hello @Another-Phil is there anyway to get the confirmation of this ? 

 

Kind regards

.Sheepdog trying to help Lightroom and Photoshop beginners
ouiouiphoto
ouiouiphotoAuthor
Known Participant
September 21, 2023

Hi @ouiouiphoto - Thanks for reaching out! Adobe Express is included as part of the Creative Cloud All Apps plan and some single-app plans. Users should access https://account.adobe.com/ to see if their single app plan includes Adobe Express. For more information please review the HelpX article below.

 

https://helpx.adobe.com/express/express-faq.html#product

 

- Phil


Thanks @Another_Phil but unfortunately this does not answer to my question. My question is why two users having the same plan (Photography plan (20GB)) don't have the same access to Adobe Express Premium. I make a lot of free training videos on LrC and PS and I have decided to make a demo of Adobe Express. Some of my subscriber paying the Photography plan (20GB) told me they don't have access to Adobe Express Premium. And me i have. I have received in 2021 a Mail from Adobe telling me I have this premium access because I was a Spark premium user that was included in the Photography plan (20GB) at this time. So i'm wondering if this difference of access is linked to the date of the subscription to the Photography plan (20GB). 

 

Kind regards

.Sheepdog trying to help Lightroom and Photoshop beginners
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