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Adobe Express projext not downloading correctly

New Here ,
Feb 04, 2024 Feb 04, 2024

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Hi,

 

I have created a IG post in Adobe Express that I'm happy with. 
however, when trying to download/share it, it is missing a lot of elements. (See attached) 

 

design on my phone (iOS17.2.1)

IMG_5203.png


I tried both downloading options:

  1. IMG_5204.png


    And the following is shown in my camera roll:

F1D35FB9-FACE-47D1-B98F-E9D61371A9E1.png

the same is shown when I try sharing it dirextly from the app. 

any idea what I am doung wrong and how this can be resolved?

 

Thanks in advance

 

TOPICS
Exporting and Sharing , iOS , Social Media

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Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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Hi @Mathias35229923az6v,

Apologies for the frustration, as this shouldn't be happening!

 

Since when is it happening? Did you try downloading any other project to see if that also misses elements? 

Please share the installed Adobe Express app version too. Also, as a workaround, you can try duplicating and downloading the same project. 

 

Let us know about your observations.

~Amitej

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