Adobe Express Remove Background

[Rebekahlmt]

I have been usinng Adobe Express for two weeks to remove background and download these.  No problem.  Just drag and drop or search on my device.  Now, I click download and receive a black page.  Even when it opens to my projects it is a black page.  Any suggestions?  I also have Photoshop 2020, and can't remove these without hours of refining them, so if there is this quick removal in PS, I would love to know it. 

[David__B]

Hi Rebekahmt,

Sorry to hear about your difficulties. Are you working from a computer or mobile device?

• If you're working from a computer I'd recommend testing from a few different browsers (Chrome, Firefox, Safari, Edge, etc.)
• Try restarting the computer and clearing the web cache and cookies - this kind of thing

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

• If you're working from a mobile device I'd recommend completely powering off the device and then restarting it

I'd start with these and see if they help

- Dave