Adobe Express Remove Object Not Working

[ana_0333]

When attempting to use the remove object function, the app glitches and resets to the original image without giving me the opportunity to select any of the options for the removed image. This also deducts my generative credits. I lost four credits this morning dealing with this app issue and still unable to use the remove object function. I use the app on my iPhone14. App is fully updated and has been restarted several times. Issue persists.

[Tarun Saini]

Hi @ana_0333,

Thanks for reaching out! We're sorry to hear about this. Are you getting any error messages? If so, can you please share a screenshot of the error message?  Please ensure you are on a stable internet connection. Try switching to another connection to check if that helps.

Regards,

Tarun

[ana_0333]

No error messages. Just crash, reset, back to original image. I am on fiber connection, and I tried on just 5G (full bars present), and this issue continues. I've lost 6 credits so far.

[Tarun Saini]

Thanks for your response @ana_0333,

 I attempted to reproduce the issue but was unable to do so. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Additionally, try clearing the browser's cache and cookies, then restart the browser and attempt the task again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If this doesn't help, can you please share the affected document with me via private message with edit access?

Regards,

Tarun