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Mr Wyn
Mr Wyn
Participant
July 1, 2024
Question

Adobe Express reports 'Connection failed' during initial connections to Instagram or Facebook

  • July 1, 2024
  • 1 reply
  • 2070 views

Hi.  I have been fighting this issue for some time off and on for a couple weeks.  I have tried this in both the edge browser and by downloading the windows 11 app from the windows store.  In either case, I am unable to successfully connect to either my Facebook account or any of my Instagram accounts (via Facebook) from Adobe Express.  All the accounts are business accounts and are linked together in Account Center.  I can set up an initial connection so that in Facebook, Settings > Business Integrations, Adobe Express is active, but before I can move on, I get the Adobe Express message that the connection failed, please try again.

 

Under the view/edit in Facebook for Adobe Express, everything is checked, notifications are turned on and Only me is set for who can see the business integration.  I also see a numeric user ID in a field at the bottom of this screen.  Not sure what this is for, of if I should somehow be using it in Adobe Express...  

 

It is not clear if I need to connect to Facebook first, and then add a connection to Instagram, but in either case I run into the same problem.

 

I welcome any suggestions on how to make this work..

1 reply

Lyn_D
Lyn_D
Inspiring
July 1, 2024

@MrWyn, I'm sorry you're having trouble.

Please head over here for detailed video instructions.

The video should help get you back on track, but if you encounter further issues, feel free to reach out again. 

^Lyn

Mr Wyn
Mr WynAuthor
Participant
July 3, 2024

I looked at the video and this basically is what I have been doing - however, while connecting to Facebook at 1:49 in the video I get the connection failed message.  This is very perplexing.

 

 

Mr Wyn
Mr WynAuthor
Participant
July 17, 2024

Hi 

@Mr Wyn

,

 

Please check this video and let us know if that helps- https://adobe.ly/45ZnyM0

 

Regards,

Tarun


Thanks Tarun,

 

I had already followed this video and, unfortunatly, it didn't work.  In the end, I decided to create a new Facebook account and use that as my way into Instagram via Adobe Express.   It seems to work just fine right now. 

One thing to pass onto the dev team that is missing from the interface is that there is no place to add 'location' so after the post is published, I need to edit the post and add the location.  Not a big deal, but would be a nice to have in the future...

 

Thanks!

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