Skip to main content
Mr Wyn
Mr Wyn
Participant
July 1, 2024
Question

Adobe Express reports 'Connection failed' during initial connections to Instagram or Facebook

  • July 1, 2024
  • 1 reply
  • 2070 views

Hi.  I have been fighting this issue for some time off and on for a couple weeks.  I have tried this in both the edge browser and by downloading the windows 11 app from the windows store.  In either case, I am unable to successfully connect to either my Facebook account or any of my Instagram accounts (via Facebook) from Adobe Express.  All the accounts are business accounts and are linked together in Account Center.  I can set up an initial connection so that in Facebook, Settings > Business Integrations, Adobe Express is active, but before I can move on, I get the Adobe Express message that the connection failed, please try again.

 

Under the view/edit in Facebook for Adobe Express, everything is checked, notifications are turned on and Only me is set for who can see the business integration.  I also see a numeric user ID in a field at the bottom of this screen.  Not sure what this is for, of if I should somehow be using it in Adobe Express...  

 

It is not clear if I need to connect to Facebook first, and then add a connection to Instagram, but in either case I run into the same problem.

 

I welcome any suggestions on how to make this work..

1 reply

Lyn_D
Lyn_D
Inspiring
July 1, 2024

@MrWyn, I'm sorry you're having trouble.

Please head over here for detailed video instructions.

The video should help get you back on track, but if you encounter further issues, feel free to reach out again. 

^Lyn

Mr Wyn
Mr WynAuthor
Participant
July 3, 2024

I looked at the video and this basically is what I have been doing - however, while connecting to Facebook at 1:49 in the video I get the connection failed message.  This is very perplexing.

 

 

P
paulh84454078
Participating Frequently
May 5, 2025

Hi 

@Jessica_Banfield9284

 

Welcome to the community! You can try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If that doesn't seem to help, try reconnecting the account. Check this link for more info- https://adobe.ly/43v3RMT

 

Regards,

Tarun


I get the same problem. Instagram and facebook are both business accounts but I just get "connection failed" each time I try to connect AE. Tried on Desktop and mobile. Cleared browser cache.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices