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alexm57296433
Participant
September 6, 2022
Question

Adobe Express Schedule Error When Posting to Instagram

  • September 6, 2022
  • 2 replies
  • 1272 views

Originally upon using the built in scheduler I had no options posting to Instagram. However, with changing anything on my end, all of a sudden I am now receiving a variety of errors with most every Instagram attempt. All my other channels are posting properly but I have been having to post to our business Instagram account manually for months. I have tried disconnecting and reconnecting several times already.  I worked properly for about a week and now I'm back to errors.

 

Is anyone else having Instagram with Scheduler problems? Who do I contact to find a solution to this?

    2 replies

    C
    CoolAsLife
    Participant
    October 25, 2023

    I am having similar issues. Randomly for either Instagram stories or reels, scheduler will fail.  I am given a Post failed message and prompted to reconnect.  Even after reconnecting it will still fail.

     

    Oddly sometime the reel or story will appear on Instagram anything up to 30 mintues later and then Express scheduler will say "Published"

     

    But as I retried so many times to publish a single post, I ended up with 5 of the same thing being published.  This only happens on video reel and stories on my instragram business account.  Image based posts are fine.

     

    UPDATE - This is now also happening with X (Twitter). Error message:

    Post failed
    Unfortunately, your X (Twitter) post failed. Please retry publishing your post, or refresh your X (Twitter) connection before retrying.
    Refresh X (Twitter) token
     
    Again this is for video.  Images are all fine.
     
      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      December 27, 2023

      Hi there,

       

      We're sorry for the delay. Are you still experiencing this issue? If yes, can you please share the screen recording of the issue you're seeing? We're here to help, just need some info.

       

      Regards,

      Tarun

      P
      Pablo27689914apkv
      Participant
      March 4, 2024

      Hi Tarun,

      I'm having the same problem with sceduled posts on Adobe express and only on Instagram.  We have a business account and it says I am connected through facebook but my sceduled stories refuse to post for a week now.  Please help.

       

      Thank you,

      Shelley

      M
      Community Manager
      Manmeet2016Community Manager
      Community Manager
      September 8, 2022

      Hi @alexm57296433 

       

      Thanks for reporting this issue. This should not happen as we can reproduce the same, and it works for us. Have you tried any other browser or a different device to check if that works? Would you mind sharing what error messages you get? Is it possible for you to provide the URL link to the post that has an issue? With further information provided, this can then be looked into. You can also refer to this link: https://helpx.adobe.com/jp/express/using/troubleshooting-instagram-connection-issues-in-scheduler.html and check if that helps. Please check and write us back with any observations. 

       

      Thanks 

      Manmeet

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