Adobe Express: Storage full?

[Amitej S]

Hello everyone!!

If you have received a message in Adobe Express that you are

1. Running out of storage or
2. Have already run out of storage, 

Then, you may need to permanently delete some of your assets to free up space in your storage. 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

You can follow these steps to manage your storage:

1. Navigate to https://assets.adobe.com/deleted
2. Go to Files > Deleted
3. Click … on any asset
4. Click “Permanently Delete”
5. Confirm that you want to permanently delete the asset

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.

[claudiaf89]

Ya borre archivos antiguos, ya pagué por la app y aún así no me deja editar porque dice que está lleno mi espacio. ¿Donde expando el espacio?

[Abhi.G @ ADBE]

Hi @claudiaf89 

This post may help:  https://community.adobe.com/t5/adobe-express-bugs/mobile-full-storage-and-i-don-t-have-anything/idc-...

Thanks

Abhi

[default36844015gkotx1]

Me dice que esta el almacenamiento lleno y no tengo NINGUN proyecto.

[default36844015gkotx1]

No tengo nada y me dice amanecenamiento lleno

[David__B]

Hi @default36844015gkotx1 

Sorry to hear about your difficulties. All these areas count toward your storage quota

https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

Could you check if you have files in any of these locations? You might also want to check https://assets.adobe.com/deleted

Links taken from:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Best,
Dave

[Erika30380182angv]

Hola @default36844015gkotx1

Lamento que estas teniendo dificultades. Quería comprobar si las instrucciones anteriores ayudaron a resolver tu problema.

Es posible que tengas archivos en estas otras aplicaciones que estén ocupando espacio:

https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

 
Para administrar su espacio, puede eliminar archivos permanentemente aquí: https://assets.adobe.com/deleted

Déjame saber si esto no resuelve tu problema

Gracias, 
Erika

[xoxojohanna_2599]

Hola Erika adobe express no me deja abrir la antigua versión en la cual tengo proyectos. Sale una pantalla q dice q tengo q restart the app pero no se puede. Como hago para obtener la antigua versión?

[Tarun Saini]

Hi 

@xoxojohanna_2599

,

We understand your concern, but reverting to the old version is impossible. We apologise for this. You can convert your files from the previous version here.

Regards,

Tarun

[default3689043247beil]

It is saying that I need to update because my storage is full. However, I deleted over 20 projects and it is still saying that I have no storage space. I am confused as to why it still says I have no space.

[Lyn_D]

Hi @default3689043247beil,

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. You can free up your Creative Cloud storage by deleting unused files.

The example below is how to check how much storage space is left.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[sheselle]

Hi! I keep getting this red pop up at the top of my Adobe Express saying "Your storage is full. Remove files to free up space or upgrade your plan to keep creating" I went ahead and deleted all my files but the red storage bar still remains there despite having space. Is there anyway to get this removed? Thank you so much!

[Lyn_D]

Hi @sheselle,

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. The storage space can be freed up by deleting unused files in your Creative Cloud library.

The example below is how to check how much storage space is left.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[John37588092ibsd]

Is there any possible fix for this? I am having this issue now, i've spent days trying to fix what should be a very basic tool to resolve. 

[Atomise]

Same here, followed all the steps listed above and (for a couple of months at least) it still tells me I'm over. Please fix this!

[Tarun Saini]

Hi 

@Atomise

,

Welcome to the community! We're sorry to hear about this. Could you please elaborate more on the issue you're seeing? Did you try all the steps pinned above? Can you share your Adobe ID with us, which you use to log in to Adobe Express?

We're here to help, just need some info.

Regards,

Tarun

[mel_mill_]

I havent been able to use adobe express for about a year now because i am "out of space" I have spent hours deleted my projects, and then nothing is deleted. Also, whats with being able to select projects in adobe express and then theres nothing you can do with them after selecting them? Photo attached. 

Yes I free up space in my lightroom all the time, and I do permanently delete. 

[Lyn_D]

Hi @mel_mill_,

Thank you for reaching out, and I'm sorry to hear you've run out of space.

Please try clearing your cache and cookies, signing in and out of your account or testing it from a different browser or in incognito mode and then try to free some space up again.

Let me know how this goes, as I'm here to help.

I'm looking forward to hearing from you,

Lyn 🙂

[Northwest29778056nk7l]

is anybody else monitoring these pages?

[zoi31068900clyc]

Has anybody solved this yet?

I have this same issue from both my PC and laptop. My device memory is not full. My account memory is not full. Its not a cookies/cache issue.  I would really love access to this feature and have not been able to access it either.

[Northwest29778056nk7l]

in my case it was a configuration on my account that the engineering team had to fix, the steps posted here didnt solve the problem and neither did moving to higher capacity plan. 

[Jędrzej33616224nz76]

How did you report your problem? I have accessed Adobe Expresss for the first time in my entire life and it says "out of space" error 🙂 I have never used it before and my disc is not full.

[Jędrzej33616224nz76]

I have the exact same problem. I hot a marketing email from Adobe and I wanted to give Express a try but whatever I do I get an error out of spacer. I'm on my brand new account, have no data in the cloud and never used Express before. My disk is half empty.

[Tarun Saini]

Hi there,

We're sorry to hear about the issue. I would like to inform you that your total cloud storage depends on your plan. Please check the following locations mentioned in the link and delete files which you're not using: https://adobe.ly/3RWATiL

Let us know if that helps.

Regards,

Tarun

[Jędrek274790420k9m]

I don't think you read my post with understanding and I highly suggest reading it again. I said I have a brand new account so that means I HAVE NO DATA!!!