Adobe Express: Storage full?

[Amitej S]

Hello everyone!!

If you have received a message in Adobe Express that you are

1. Running out of storage or
2. Have already run out of storage, 

Then, you may need to permanently delete some of your assets to free up space in your storage. 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

You can follow these steps to manage your storage:

1. Navigate to https://assets.adobe.com/deleted
2. Go to Files > Deleted
3. Click … on any asset
4. Click “Permanently Delete”
5. Confirm that you want to permanently delete the asset

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.

[claudiaf77801148]

Ya borre archivos antiguos, ya pagué por la app y aún así no me deja editar porque dice que está lleno mi espacio. ¿Donde expando el espacio?

[Abhi.G @ ADBE]

Hi @claudiaf77801148 

This post may help:  https://community.adobe.com/t5/adobe-express-bugs/mobile-full-storage-and-i-don-t-have-anything/idc-...

Thanks

Abhi

[default36844015gkotx1]

Me dice que esta el almacenamiento lleno y no tengo NINGUN proyecto.

[default36844015gkotx1]

No tengo nada y me dice amanecenamiento lleno

[David__B]

Hi @default36844015gkotx1 

Sorry to hear about your difficulties. All these areas count toward your storage quota

https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

Could you check if you have files in any of these locations? You might also want to check https://assets.adobe.com/deleted

Links taken from:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Best,
Dave

[Erika30380182angv]

Hola @default36844015gkotx1

Lamento que estas teniendo dificultades. Quería comprobar si las instrucciones anteriores ayudaron a resolver tu problema.

Es posible que tengas archivos en estas otras aplicaciones que estén ocupando espacio:

https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

 
Para administrar su espacio, puede eliminar archivos permanentemente aquí: https://assets.adobe.com/deleted

Déjame saber si esto no resuelve tu problema

Gracias, 
Erika

[xoxojohanna_2599]

Hola Erika adobe express no me deja abrir la antigua versión en la cual tengo proyectos. Sale una pantalla q dice q tengo q restart the app pero no se puede. Como hago para obtener la antigua versión?

[Tarun Saini]

Hi 

@xoxojohanna_2599

,

We understand your concern, but reverting to the old version is impossible. We apologise for this. You can convert your files from the previous version here.

Regards,

Tarun

[default3689043247beil]

It is saying that I need to update because my storage is full. However, I deleted over 20 projects and it is still saying that I have no storage space. I am confused as to why it still says I have no space.

[Lyn_D]

Hi @default3689043247beil,

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. You can free up your Creative Cloud storage by deleting unused files.

The example below is how to check how much storage space is left.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[sheselle]

Hi! I keep getting this red pop up at the top of my Adobe Express saying "Your storage is full. Remove files to free up space or upgrade your plan to keep creating" I went ahead and deleted all my files but the red storage bar still remains there despite having space. Is there anyway to get this removed? Thank you so much!

[Lyn_D]

Hi @sheselle,

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. The storage space can be freed up by deleting unused files in your Creative Cloud library.

The example below is how to check how much storage space is left.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[claudiaf77801148]

¡Hola comunidad! Aquí estrenando la nueva aplicación de Adobe Express. Ahora sí ya no me deja editar si no expando el almacenamiento, pero ya lo he hecho y sigue sin dejarme editar. En la aplicación anterior me podía escapar de ese letrero pero ahora con la nueva actualización ya no puedo continuar avanzando en la edición si no añado más espacio en la nube. Ya añadí espacio de almacenamiento y sigo sin poder editar. ¿Alguien sabe qué hacer? Quise regresar a la aplicación antigua y tampoco me dejaron. Qué lata, ya invertí 400 msxn en esta app y no me deja hacer nada, ayuda ;_;

[thejanebradbury]

Check all these locations for any files that count towards your storage limit:

https://assets.adobe.com
- check also the deleted files section - files are permanently deleted after 30 days;
- check also Launch More>Synced Files - these are folders/files that you can also see on your desktop
https://lightroom.adobe.com
https://documentcloud.adobe.com
https://express.adobe.com/sp/
https://new.express.adobe.com/
https://assets.adobe.com/mobilecreations
- in the Mobile Creations area also check Deleted items.

Here's the help article about cloud storage and what is included as you may use other parts of it e.g. Libraries or Lightroom, that you haven't mentioned here:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

[Davide21781946m3ul]

dice che lo spazio è eusarito e non mi fa usare express, ma lo spazio non è affatto esaurito. risolvete perfavore

[Tarun Saini]

Hi 

@Davide21781946m3ul

,

We're sorry to hear about this. Please check this community post and let us know if that helps- https://adobe.ly/3UhtNoY

Regards,

Tarun

[default36886948o7ratd]

I am getting an out of storage message but I do not have anything saved in my account. how could I be out of storage if I have nothing saved

[Winnie_M]

Hi @default36886948o7ratd,

We are sorry about the issue you're having.

You may see a notification of full storage because you've reached the storage quota in Creative Cloud. 

You can check how much storage space is left and delete the unused files. To learn more about it, please follow the Cloud Storage link. For more details about deleting your files, you can click here.

Let us know how it's going, we're here to help.

Thanks,
^Winnie

[hiuf37646680ph21]

Same situation but, i delete the unused files on storage.

[defaultptufjksota24]

I have virtually nothing saved/stored in this app and my phone itself has huge amount of storage. Yet it won’t let me create or use anything due to “full storage”.

[ElizabethOOOG]

This is going sound ridiculous, but it worked for me. Ignore it and choose from Files that you've already exported to your local device or drive. Don't use a beta unless Adobe is paying you and you have an inside contact at Adobe. Even the features in released version is not working completely. This is not inordinate, it is typical. Plan accordingly. Good luck.

[Isadora3706192433fa]

Thank you for the update! If you're running out of storage in Adobe Express, you can manage your space by permanently deleting assets. Simply visit https://assets.adobe.com/deleted, navigate to Files > Deleted, select the asset, and click "Permanently Delete." Stay tuned for future updates on managing storage directly within Adobe Express.

[defaultvyw7np9atgv0]

Hi, Regular user who recently started receiving the attached message. Last week I thoroughly deleted nearly all files, including a permanent delete. Unfortunately I still receive this message.

[Neelamk]

Hi @defaultvyw7np9atgv0,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. All these areas count toward your storage quota as below:

https://adobe.ly/3XEk8w6
https://adobe.ly/3XBHC4U
https://adobe.ly/4cgtC51
https://adobe.ly/3xmVbL3

Do you have files in any of these locations? You might also want to check https://adobe.ly/3RGdFwO

Links taken from:
https://adobe.ly/4cfnPge

Thank you,

Neelam