Adobe Express: Storage full?

[Amitej S]

Hello everyone!!

If you have received a message in Adobe Express that you are

1. Running out of storage or
2. Have already run out of storage, 

Then, you may need to permanently delete some of your assets to free up space in your storage. 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

You can follow these steps to manage your storage:

1. Navigate to https://assets.adobe.com/deleted
2. Go to Files > Deleted
3. Click … on any asset
4. Click “Permanently Delete”
5. Confirm that you want to permanently delete the asset

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.

[claudiaf89]

Ya borre archivos antiguos, ya pagué por la app y aún así no me deja editar porque dice que está lleno mi espacio. ¿Donde expando el espacio?

[Abhi.G @ ADBE]

Hi @claudiaf89 

This post may help:  https://community.adobe.com/t5/adobe-express-bugs/mobile-full-storage-and-i-don-t-have-anything/idc-...

Thanks

Abhi

[default36844015gkotx1]

Me dice que esta el almacenamiento lleno y no tengo NINGUN proyecto.

[default36844015gkotx1]

No tengo nada y me dice amanecenamiento lleno

[David__B]

Hi @default36844015gkotx1 

Sorry to hear about your difficulties. All these areas count toward your storage quota

https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

Could you check if you have files in any of these locations? You might also want to check https://assets.adobe.com/deleted

Links taken from:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Best,
Dave

[Erika30380182angv]

Hola @default36844015gkotx1

Lamento que estas teniendo dificultades. Quería comprobar si las instrucciones anteriores ayudaron a resolver tu problema.

Es posible que tengas archivos en estas otras aplicaciones que estén ocupando espacio:

https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

 
Para administrar su espacio, puede eliminar archivos permanentemente aquí: https://assets.adobe.com/deleted

Déjame saber si esto no resuelve tu problema

Gracias, 
Erika

[xoxojohanna_2599]

Hola Erika adobe express no me deja abrir la antigua versión en la cual tengo proyectos. Sale una pantalla q dice q tengo q restart the app pero no se puede. Como hago para obtener la antigua versión?

[Tarun Saini]

Hi 

@xoxojohanna_2599

,

We understand your concern, but reverting to the old version is impossible. We apologise for this. You can convert your files from the previous version here.

Regards,

Tarun

[default3689043247beil]

It is saying that I need to update because my storage is full. However, I deleted over 20 projects and it is still saying that I have no storage space. I am confused as to why it still says I have no space.

[Lyn_D]

Hi @default3689043247beil,

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. You can free up your Creative Cloud storage by deleting unused files.

The example below is how to check how much storage space is left.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[sheselle]

Hi! I keep getting this red pop up at the top of my Adobe Express saying "Your storage is full. Remove files to free up space or upgrade your plan to keep creating" I went ahead and deleted all my files but the red storage bar still remains there despite having space. Is there anyway to get this removed? Thank you so much!

[Lyn_D]

Hi @sheselle,

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. The storage space can be freed up by deleting unused files in your Creative Cloud library.

The example below is how to check how much storage space is left.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[John37588092ibsd]

Is there any possible fix for this? I am having this issue now, i've spent days trying to fix what should be a very basic tool to resolve. 

[Atomise]

Same here, followed all the steps listed above and (for a couple of months at least) it still tells me I'm over. Please fix this!

[Tarun Saini]

Hi 

@Atomise

,

Welcome to the community! We're sorry to hear about this. Could you please elaborate more on the issue you're seeing? Did you try all the steps pinned above? Can you share your Adobe ID with us, which you use to log in to Adobe Express?

We're here to help, just need some info.

Regards,

Tarun

[claudiaf89]

¡Hola comunidad! Aquí estrenando la nueva aplicación de Adobe Express. Ahora sí ya no me deja editar si no expando el almacenamiento, pero ya lo he hecho y sigue sin dejarme editar. En la aplicación anterior me podía escapar de ese letrero pero ahora con la nueva actualización ya no puedo continuar avanzando en la edición si no añado más espacio en la nube. Ya añadí espacio de almacenamiento y sigo sin poder editar. ¿Alguien sabe qué hacer? Quise regresar a la aplicación antigua y tampoco me dejaron. Qué lata, ya invertí 400 msxn en esta app y no me deja hacer nada, ayuda ;_;

[thejanebradbury]

Check all these locations for any files that count towards your storage limit:

https://assets.adobe.com
- check also the deleted files section - files are permanently deleted after 30 days;
- check also Launch More>Synced Files - these are folders/files that you can also see on your desktop
https://lightroom.adobe.com
https://documentcloud.adobe.com
https://express.adobe.com/sp/
https://new.express.adobe.com/
https://assets.adobe.com/mobilecreations
- in the Mobile Creations area also check Deleted items.

Here's the help article about cloud storage and what is included as you may use other parts of it e.g. Libraries or Lightroom, that you haven't mentioned here:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

[Davide21781946m3ul]

dice che lo spazio è eusarito e non mi fa usare express, ma lo spazio non è affatto esaurito. risolvete perfavore

[Tarun Saini]

Hi 

@Davide21781946m3ul

,

We're sorry to hear about this. Please check this community post and let us know if that helps- https://adobe.ly/3UhtNoY

Regards,

Tarun

[default36886948o7ratd]

I am getting an out of storage message but I do not have anything saved in my account. how could I be out of storage if I have nothing saved

[Winnie_M]

Hi @default36886948o7ratd,

We are sorry about the issue you're having.

You may see a notification of full storage because you've reached the storage quota in Creative Cloud. 

You can check how much storage space is left and delete the unused files. To learn more about it, please follow the Cloud Storage link. For more details about deleting your files, you can click here.

Let us know how it's going, we're here to help.

Thanks,
^Winnie

[hiuf37646680ph21]

Same situation but, i delete the unused files on storage.

[misha_6283]

How did you do it? Currently, I am unable to do it properly! any quick guide or video would be appreciated.

[mahmoud_5524]

Hi @misha_6283,

Thanks for reaching out! If you’re seeing an “out of storage” message even though it looks like nothing is saved, it’s possible that some files are still in your Deleted folder, which still count toward your storage limit.

Please try the following steps:

1. Go to your Adobe Express Home page.

2. Click on "Deleted" in the left panel.

3. Select all items and permanently delete them.

This should free up space. If you're still having issues after that, feel free to reach out — we’re here to help!

^MM