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Adobe Express: Storage full?

Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Hello everyone!!

 
If you have received a message in Adobe Express that you are
  1. Running out of storage or
  2. Have already run out of storage, 

Then, you may need to permanently delete some of your assets to free up space in your storage. 

 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

 
You can follow these steps to manage your storage:
  1. Navigate to https://assets.adobe.com/deleted
  2. Go to Files > Deleted
  3. Click … on any asset
  4. Click “Permanently Delete”
  5. Confirm that you want to permanently delete the asset

 

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.
TOPICS
Android , Collaboration , Desktop Web , Exporting and Sharing , Generative AI , Image Editor , iOS , Multi-Page , PDF , Performance , Quick Actions , Video

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correct answers 1 Pinned Reply

Adobe Employee , Apr 22, 2024 Apr 22, 2024


Hi @default36844015gkotx1 

 

Sorry to hear about your difficulties. All these areas count toward your storage quota


https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

 

Could you check if you have files in any of these locations? You might also want to check https://assets.adobe.com/deleted

 

Links taken from:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

...

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New Here ,
Apr 24, 2024 Apr 24, 2024

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Ya borre archivos antiguos, ya pagué por la app y aún así no me deja editar porque dice que está lleno mi espacio. ¿Donde expando el espacio?

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Me dice que esta el almacenamiento lleno y no tengo NINGUN proyecto.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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No tengo nada y me dice amanecenamiento lleno

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @default36844015gkotx1 

 

Sorry to hear about your difficulties. All these areas count toward your storage quota


https://assets.adobe.com/cloud-documents
https://lightroom.adobe.com/libraries/
https://acrobat.adobe.com/link/documents/files/
https://new.express.adobe.com/your-stuff/files

 

Could you check if you have files in any of these locations? You might also want to check https://assets.adobe.com/deleted

 

Links taken from:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Best,
Dave

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hola @default36844015gkotx1

Lamento que estas teniendo dificultades. Quería comprobar si las instrucciones anteriores ayudaron a resolver tu problema. Es posible que tengas archivos en estas otras aplicaciones que estén ocupando espacio: https://assets.adobe.com/cloud-documents https://lightroom.adobe.com/libraries/ https://acrobat.adobe.com/link/documents/files/ https://new.express.adobe.com/your-stuff/files Para administrar su espacio, puede eliminar archivos permanentemente aquí: https://assets.adobe.com/deleted Déjame saber si esto no resuelve tu problema

Gracias,
Erika

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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It is saying that I need to update because my storage is full. However, I deleted over 20 projects and it is still saying that I have no storage space. I am confused as to why it still says I have no space.

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @default3689043247beil,

 

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. You can free up your Creative Cloud storage by deleting unused files.

 

The example below is how to check how much storage space is left.

 

S 5 q 一 1 
3 p 01 dn 
0 ; n

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Hi! I keep getting this red pop up at the top of my Adobe Express saying "Your storage is full. Remove files to free up space or upgrade your plan to keep creating" I went ahead and deleted all my files but the red storage bar still remains there despite having space. Is there anyway to get this removed? Thank you so much!

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @sheselle,

 

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. The storage space can be freed up by deleting unused files in your Creative Cloud library.

 

The example below is how to check how much storage space is left.

 

S 5 q 一 1 
3 p 01 dn 
0 ; n

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

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New Here ,
Apr 24, 2024 Apr 24, 2024

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¡Hola comunidad! Aquí estrenando la nueva aplicación de Adobe Express. Ahora sí ya no me deja editar si no expando el almacenamiento, pero ya lo he hecho y sigue sin dejarme editar. En la aplicación anterior me podía escapar de ese letrero pero ahora con la nueva actualización ya no puedo continuar avanzando en la edición si no añado más espacio en la nube. Ya añadí espacio de almacenamiento y sigo sin poder editar. ¿Alguien sabe qué hacer? Quise regresar a la aplicación antigua y tampoco me dejaron. Qué lata, ya invertí 400 msxn en esta app y no me deja hacer nada, ayuda ;_;

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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Check all these locations for any files that count towards your storage limit:

https://assets.adobe.com
- check also the deleted files section - files are permanently deleted after 30 days;
- check also Launch More>Synced Files - these are folders/files that you can also see on your desktop
https://lightroom.adobe.com
https://documentcloud.adobe.com
https://express.adobe.com/sp/
https://new.express.adobe.com/
https://assets.adobe.com/mobilecreations
- in the Mobile Creations area also check Deleted items.

Here's the help article about cloud storage and what is included as you may use other parts of it e.g. Libraries or Lightroom, that you haven't mentioned here:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

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New Here ,
Apr 24, 2024 Apr 24, 2024

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dice che lo spazio è eusarito e non mi fa usare express, ma lo spazio non è affatto esaurito. risolvete perfavore

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hi 

@Davide21781946m3ul

,

 

We're sorry to hear about this. Please check this community post and let us know if that helps- https://adobe.ly/3UhtNoY

 

Regards,

Tarun

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New Here ,
Apr 21, 2024 Apr 21, 2024

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I am getting an out of storage message but I do not have anything saved in my account. how could I be out of storage if I have nothing saved

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hi @default36886948o7ratd,

 

We are sorry about the issue you're having.

 

You may see a notification of full storage because you've reached the storage quota in Creative Cloud. 

You can check how much storage space is left and delete the unused files. To learn more about it, please follow the Cloud Storage link. For more details about deleting your files, you can click here.

 

Let us know how it's going, we're here to help.

 

Thanks,
^Winnie

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New Here ,
Apr 26, 2024 Apr 26, 2024

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I have virtually nothing saved/stored in this app and my phone itself has huge amount of storage. Yet it won’t let me create or use anything due to “full storage”.

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Participant ,
Apr 26, 2024 Apr 26, 2024

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This is going sound ridiculous, but it worked for me. Ignore it and choose from Files that you've already exported to your local device or drive. Don't use a beta unless Adobe is paying you and you have an inside contact at Adobe. Even the features in released version is not working completely. This is not inordinate, it is typical. Plan accordingly. Good luck.

Okay

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New Here ,
Apr 29, 2024 Apr 29, 2024

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Thank you for the update! If you're running out of storage in Adobe Express, you can manage your space by permanently deleting assets. Simply visit https://assets.adobe.com/deleted, navigate to Files > Deleted, select the asset, and click "Permanently Delete." Stay tuned for future updates on managing storage directly within Adobe Express.

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New Here ,
Apr 29, 2024 Apr 29, 2024

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Hi, Regular user who recently started receiving the attached message. Last week I thoroughly deleted nearly all files, including a permanent delete. Unfortunately I still receive this message.

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New Here ,
May 05, 2024 May 05, 2024

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Es wird ein voller Speicher angezeigt und ich kann keine Fotos hochladen. Der Speicher kann aber nicht voll sein, da maximal 20 Bilder hinterlegt sind

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New Here ,
May 10, 2024 May 10, 2024

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Pretty great, useful information

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