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marym23770880
Participant
October 6, 2022
Question

Adobe Express Syncing Issues

  • October 6, 2022
  • 2 replies
  • 4052 views

My projects do not seem to be syncing from the web to my mobile device app. I have made sure my app is up to date, checked that syncing is turned on in the app settings, and have tried logging out and back in on both the computer and device. 

 

There doesn't seem to be an issue of projects updating if they have been created or updated via the mobile app when I go to the web. It is strictly projects that are created, edited, or deleted on the web are not being pushed to sync. I have projects that were created on September 23 that are still not showing up on the mobile app as of October 6. 

    This topic has been closed for replies.

    2 replies

    M
    Community Manager
    Manmeet2016Community Manager
    Community Manager
    October 11, 2022

    Hi @marym23770880 

     

    This shouldn't be happening! Could you try logging in with the same email/user id under which you had all your projects and check if you can access them? We're asking because your projects are tied to your login method. For example, if you create a project with a Facebook login and then access Adobe Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two separate Gmail addresses. 

     

    Please write us back with any observations. 

     

    Thanks

    Manmeet

    J
    juli.hi
    Participating Frequently
    January 8, 2023

    Hi!
    I'm experiencing the same issue. Sync between macOS via Firefox and iOS is extremely unreliable and sometimes takes literally days to update. Of course I'm signed in with the same account.
    Like this Adobe express is at times almost useless unfortuantely.

    Julius

     
    J
    juli.hi
    Participating Frequently
    January 8, 2023

    ...and of course I tried to

    • restart the app
    • restart the device
    • log out and log in again
     
    Lyn_D
    Lyn_D
    Inspiring
    October 11, 2022

    Hi @marym23770880,

     

    Have you tried clearing the cache/cookies of the browser. You can also try working on a different browser or accessing your browser in a incognito/private mode and see if this makes a difference.

     

    Kindly let us know how if it helps. 

     

    Best,

    -Lyn

    U
    UKColin
    Participant
    November 21, 2022

    I'm having the same issue but I'm confused about Lyn's suggestion. 

    I generally create my projects on the web version of Adobe Express, and then I open them on the app on my iPhone to be able to post them to Instagram. However, since October 30, none of the projects I create on the web have synced to the app on my phone. marym23770880's situation seems to be the same, but Lyn's suggestion was for her to try "clearing the cache/cookies of the browser. You can also try working on a different browser..."

    But our issue isn't with the browser on the web. It's with the Adobe Express application on the phone. I have logged out and back into the app several times but still can only see my projects from October 30 and earlier. I don't see any way to clear the cache from the app. 

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