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Lucy2402
Lucy2402
Participant
January 23, 2023
Question

Adobe Express uploading images

  • January 23, 2023
  • 2 replies
  • 9815 views

Hi, I am new-ish to Adobe Express and I have found this programme really helpful for the scheduling feature – but when I upload my own imagery it only uplaods 50% of the image with the second half being grey'd out. I have tried reducing the file sizes and different formats with the same outcome. Any help would be appreciated 🙂

 

I am using it on a mac, and the web browser Safari 15.5.

    This topic has been closed for replies.

    2 replies

    B
    BEYBLADE BURST
    Participant
    August 29, 2024

    Fix it Please!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 2, 2024

    Hi 

    @BEYBLADE BURST

    ,

     

    Could you please share the type of file and size you're using? What's happening when you're trying to upload?

     

    Regards,

    Tarun

    Lyn_D
    Lyn_D
    Inspiring
    January 24, 2023

    Hi @Lucy2402 ,

     

    Thank you for reaching out, and we're sorry to hear you are experiencing difficulties with the uploads.

     

    Kindly provide us with further information:

    • The original image you're trying to upload and a walk-through video of your steps.

     

    Please note that we require videos to better understand what is going on and recreate your issue.

    Walk-through videos can be shared with us via DM.

     

    We're looking forward to receiving the requested information.

     

    Many Thanks,

     

    Lyn 🙂

      Lyn_D
      Lyn_D
      Inspiring
      January 24, 2023

      Hi @Lucy2402,

       

      Thank you for providing the video.

      Could you kindly include one of the images you're trying to upload and confirm which social media handle you are trying to get this posted on?

       

      Many thanks,

      Lyn 🙂

        M
        Matej22322723p1dn
        Participant
        April 1, 2023

        Hi @KiaMK-B,

         

        Thank you for reaching out, and we're sorry your having trouble uploading your images through the Adobe Express Scheduler.

         

        Could you kindly provide us with more details on which social media channels you're trying to upload the images to and whether some images post correctly without cropping?

         

        Also, could you please provide us with a walk-through video of the steps you are taking to showcase the error and provide us with one of the images that didn't load fully?

         

        We're always here to help and looking forward to hearing from you.

         

        Many thanks,

        Lyn

         

         


        I am experiencing the same. I tried to clear the cache and use incognito mode (Chrome).

         

        Steps to reproduce:

         

        1. Connect Instagram, Facebook, Twitter handles

        2. Click on Schedule to open Scheduler

        3. Click on Add new in the left bar (or New post in a calendar day) to open New post dialog

        4. Click on Add media to open Add media dialog

        5. Select My device

        6. Drag & drop (or Browse on your device) 5 images to upload images in the Add media dialog. All are loaded correctly.

        7. After all images are loaded in Add media dialog, click on Add to post

        8. 2 out of 5 images are not fully rendered

         

        All the images are JPGs created in Adobe Photoshop and are less than 4MB. 

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