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Lucy2402
Lucy2402
Participant
January 23, 2023
Question

Adobe Express uploading images

  • January 23, 2023
  • 2 replies
  • 9823 views

Hi, I am new-ish to Adobe Express and I have found this programme really helpful for the scheduling feature – but when I upload my own imagery it only uplaods 50% of the image with the second half being grey'd out. I have tried reducing the file sizes and different formats with the same outcome. Any help would be appreciated 🙂

 

I am using it on a mac, and the web browser Safari 15.5.

    This topic has been closed for replies.

    2 replies

    B
    BEYBLADE BURST
    Participant
    August 29, 2024

    Fix it Please!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 2, 2024

    Hi 

    @BEYBLADE BURST

    ,

     

    Could you please share the type of file and size you're using? What's happening when you're trying to upload?

     

    Regards,

    Tarun

    Lyn_D
    Lyn_D
    Inspiring
    January 24, 2023

    Hi @Lucy2402 ,

     

    Thank you for reaching out, and we're sorry to hear you are experiencing difficulties with the uploads.

     

    Kindly provide us with further information:

    • The original image you're trying to upload and a walk-through video of your steps.

     

    Please note that we require videos to better understand what is going on and recreate your issue.

    Walk-through videos can be shared with us via DM.

     

    We're looking forward to receiving the requested information.

     

    Many Thanks,

     

    Lyn 🙂

      Lyn_D
      Lyn_D
      Inspiring
      January 24, 2023

      Hi @Lucy2402,

       

      Thank you for providing the video.

      Could you kindly include one of the images you're trying to upload and confirm which social media handle you are trying to get this posted on?

       

      Many thanks,

      Lyn 🙂

        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        April 5, 2024

        It's doing it again. Trying to upload and add images to a website that I'm building in Adobe Express and all I can see are the Adobe Stock images. C'mon guys, you're the visual company, this can't be that hard to get right. Please fix ASAP, this is a mission critical design flaw in your product.


        Hey @David35314674ujud 

         

        Are you not seeing the the Upload from device button as in the screenshot below? Or is it not working?

         

        Abhi G

         

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