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All projects and recent activities disappeard

Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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Hi,

I've suddenly lost all my projects and recent activities from my account. I've never logged out it. What can I do? Please, give some suggestions

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Hi Fabrizio, 

 

Sorry for the trouble. Can you please try logging in with the same email/user id under which you had all your projects and check if you can access them? We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Adobe Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

 

If that does not work then try duplicating the project and try again. Also, would you be able to try again on another network/wifi? Check if this works, if not then please send us the URL to that project so we can investigate it.

 

Thanks

Manmeet

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Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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hi Manmeet,

thanks for the reply. Now everything seems to be ok

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