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default32087626begilr
Participant
September 5, 2023
Answered

always says im offline

  • September 5, 2023
  • 16 replies
  • 8255 views
every time i start a new project it says im offline, but my internet is working as normal, i dont have my vpn turned on and i disabled my pugins. so im not really sure what it could be. its not just the video editor but i have to select something
    Correct answer Amitej S

    Hey @default32087626begilr, this shouldn't be happening!! Can you please provide us with the network logs from the Chrome browser so we can investigate? You can find the steps here: https://adobe.ly/3JDmHq2

    Thanks!

    16 replies

    Show previous replies
    A
    Amanda28723894o2qc
    Participant
    April 26, 2024

    I'm having the same issue, Adobe Express has suddenly decided I'm offline - Photoshop & Illustrator are working fine in Chrome. 

    Amitej S
    Community Manager
    Amitej SCommunity ManagerCorrect answer
    Community Manager
    April 26, 2024

    Hey @default32087626begilr, this shouldn't be happening!! Can you please provide us with the network logs from the Chrome browser so we can investigate? You can find the steps here: https://adobe.ly/3JDmHq2

    Thanks!

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      February 26, 2024

      Hi @Kyu32512298u86c,

       

      We're sorry to hear about this. Are you also getting the error message shared above as You're offline? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

       

      You can check this link for more info on this- https://support.google.com/accounts/answer/32050

       

      Regards,

      Tarun

      K
      Kyu32512298u86c
      Participant
      February 26, 2024

      I'm having the same issue too, when trying to access Adobe Express on Chrome. Works 100% fine on Safari. 

        D
        Dane26811829k04t
        Participant
        February 14, 2024

        I too am having this issue quite often now.

         

        Not sure why this is happening.  I have an active internet connection.

          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          February 15, 2024

          Hi 

          @Dane26811829k04t

          ,

           

          We're sorry to hear about the issue you're seeing. Please try the steps mentioned in this article and let us know if that helps- https://adobe.ly/49BWbYZ

           

          Regards,

          Tarun

          J
          jerryw48492253
          Known Participant
          December 22, 2023

          Follow up: I can log in under Brave browser. But I'd like to use Chrome.

          Neelamk
          Neelamk
          Legend
          September 5, 2023

          Hi @default32087626begilr ,

           

          We're sorry to hear about your difficulties. Could you share the screenshot of the error message on your screen? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

           

          Please let us know if this helps. We are here to help you.

           

          Thank you,

          Neelam

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