Copy link to clipboard
Copied
I can't download my PDF, it gives the error; "1 asset failed to upload. Please delete the asset marked with the failed icon". But there is NO ASSET marked with FAILED ICON ! I've checked every page & asset but no marked one. Also I've used my own assets 90%... How can I solve this ?
Copy link to clipboard
Copied
Me too.
Copy link to clipboard
Copied
I just had this issue 7/5 using my own assets too, and I could not find which asset had the red marker.
Upon logging out, logging back in & the refreshing the page it worked!
Can you try that and let us know?
Copy link to clipboard
Copied
Dear all, I'm sorry to hear you're having trouble. To investigate this issue better, please share the project and a walk-through video with us.
Please head to this thread here. @joanw81871970 has mentioned a workaround for this.
I'm looking forward to hearing from you.
^Lyn
Copy link to clipboard
Copied
Copy link to clipboard
Copied
@default38144554kycq4i, I have merged your post to this relevant thread.
Copy link to clipboard
Copied
STILL AN ISSUE! KIND OF A MAJOR ONE!
Copy link to clipboard
Copied
I spent weeks creating 4 Ebooks and I CANNOT download them because of this moronic glitch.
Copy link to clipboard
Copied
Currently getting this on a file that was working 2 weeks ago. No failed icons, can't download, logging out does nothing, turning off adblockers does nothing. Fully paid Creative Suite account, can't download a flipping PNG . . .
Copy link to clipboard
Copied
This has happened to me as well. I hope there's a work around for this issue...
Copy link to clipboard
Copied
Having the same issue. Nothing is marked with a failed icon. Can't download assets. What is the work around, please. Thanks.
Copy link to clipboard
Copied
Same issue here.
My project is a template based poster, and i animated most off the assets to create a short 15s reel.
Before animating i had no issue downloading the still poster as PNG, now i cant even do that
Copy link to clipboard
Copied
Ok, so removing all the animations of the photo assets helped. I was able to DL the still png, and after adding the animations again, i could dl the video too.
Copy link to clipboard
Copied
Having this same issue, no indicator on which asset is wrong. I am creating a still png image.
Copy link to clipboard
Copied
Also seeing no response since July makes me wonder if they care about this issue.
Copy link to clipboard
Copied
Fixed my issue. The symbol doesn't show up for which photo it is. That is a site problem.
I had to go through one by one, deleting and undoing each asset until I found the right one.
Copy link to clipboard
Copied