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I can't download my PDF, it gives the error; "1 asset failed to upload. Please delete the asset marked with the failed icon". But there is NO ASSET marked with FAILED ICON ! I've checked every page & asset but no marked one. Also I've used my own assets 90%... How can I solve this ?
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Me too.
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I just had this issue 7/5 using my own assets too, and I could not find which asset had the red marker.
Upon logging out, logging back in & the refreshing the page it worked!
Can you try that and let us know?
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Dear all, I'm sorry to hear you're having trouble. To investigate this issue better, please share the project and a walk-through video with us.
Please head to this thread here. @joanw81871970 has mentioned a workaround for this.
I'm looking forward to hearing from you.
^Lyn
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@default38144554kycq4i, I have merged your post to this relevant thread.
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STILL AN ISSUE! KIND OF A MAJOR ONE!
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I spent weeks creating 4 Ebooks and I CANNOT download them because of this moronic glitch.
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Currently getting this on a file that was working 2 weeks ago. No failed icons, can't download, logging out does nothing, turning off adblockers does nothing. Fully paid Creative Suite account, can't download a flipping PNG . . .
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This has happened to me as well. I hope there's a work around for this issue...
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Having the same issue. Nothing is marked with a failed icon. Can't download assets. What is the work around, please. Thanks.
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Same issue here.
My project is a template based poster, and i animated most off the assets to create a short 15s reel.
Before animating i had no issue downloading the still poster as PNG, now i cant even do that
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Ok, so removing all the animations of the photo assets helped. I was able to DL the still png, and after adding the animations again, i could dl the video too.
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Having this same issue, no indicator on which asset is wrong. I am creating a still png image.
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Also seeing no response since July makes me wonder if they care about this issue.
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Fixed my issue. The symbol doesn't show up for which photo it is. That is a site problem.
I had to go through one by one, deleting and undoing each asset until I found the right one.
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I also found a workaround by creating a new project in Express and copying and pasting everything into the new one. It downloaded for me without issue.