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Josh37023907wako
Participant
April 27, 2024
Question

Attempts to upload pictures all say the file is not compatible.

  • April 27, 2024
  • 3 replies
  • 1510 views

I can no longer upload a photo to edit ever since the latest update. Even a simple .jpg doesn't work. I've cleared the cache, gotten the latest update, and restarted my phone to no avail.

 

Anyone have this issue or know a fix?

    This topic has been closed for replies.

    3 replies

    martham24442131
    martham24442131
    Participant
    July 4, 2024

    I'm having that same problem now, after a decade of uploading and about 5,000 images already up and selling.

     

    But images from my latest shoot just don't go through. Same red error message.   HELP!

     

     

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 11, 2024

    Hi 

    @martham24442131

     

     

    Could you please let us know which platform you're using? Please share the screenshot of the issue.

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

    creativejake
    creativejake
    Participating Frequently
    May 14, 2024

    I have this same issue with the desktop application. Doesn't matter if uploading or drag n drop. PNG or JPGs all get a red error at the bottom of the screen "file not compatible". But on the browser version the I can upload with no issues into the same Express project both PNG and JPG as an upload or as a drag n drop.

    creativejake
    creativejake
    Participating Frequently
    May 14, 2024

    I am using a Mac. Sonoma 14.4.1

    Chrome browser: Version 124.0.6367.201 (Official Build) (x86_64)

     

    I have tried uninstalling the app and reinstalling it with no change with the error.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 18, 2024

    I am using the most current version of the Desktop Adobe Express and still get the error with JPGs and MOVs.

    However, when I open it in my Google Chrome, it works and I can upload those files?!


    Hi 

    @creativejake

    ,

     

    Thanks for your patience.  Can you please share the screen recording of the issue with us? Also, generate the logs from your device and share with us via cloud storage link to investigate- https://adobe.ly/4cLgGEI

     

    Regards,

    Tarun

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    April 29, 2024

    Hi @Josh37023907wako 

     

    This might be a known issue. Please check the workaround (in bold below)

    Uploading a file from the device failed (Android).

    When uploading a file from your Android device, upload may fail when selecting Photos, Videos, Take a photo, or Record a video. As a workaround, you can select Upload from device > Choose file to upload a file from your Android device.

     

    Thanks

    Abhi G

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