Brands and Libraries Missing

Forum|Forum|1 year ago
April 12, 2024
6 replies
823 views

Brands and Libraries have failed to load for the last week.

I'm using Chrome on Mac OS 14.4.1
I've cleared cache and cookies, used Adobe Cleaner and reinstalled Creative Cloud. Not fixed the problem.

David__B

Adobe Employee

Hi @Word Picture Ink

Sorry to hear you are having difficulties. The next time it occurs, you might try:

Sign out and back into Adobe Express
Test in different browsers - Chrome, Edge, Safari
Try clearing the browser cache - https://support.google.com/accounts/answer/32050
Test in incognito/private browsing mode - https://support.google.com/chrome/answer/95464

A

Anna Sunshine24847723cba0

Participant

I was having a similar issue today. My team works in a shared Express project, and some of the brand kits and libraries in the project disappeared for me and one of my teammates- but they were still showing up for other team members. I created a new brand kit in the shared project, and that must have reset something because all the missing libraries and brand kits showed up again after that. It didn't fix it for my teammate at first, but she tried creating a new brand kit as a test and that fixed it for her too.
Hope this helps!

W

Word Picture Ink

Participating Frequently

I've been having similar issues for the last month or so and commenting here so I can follow along with solutions.

S

StuyBoyAuthor

Participant

Hi @David__B

Just tried, and the libraries are now working.

Thanks

David__B

Adobe Employee

Hi @StuyBoy

I know our developers have been making recent changes that might help with your issue. Are you still unable to access your libraries?

S

StuyBoyAuthor

Participant

Hi Dave

No, they're also missing when incognito.

https://new.express.adobe.com/your-stuff/libraries

At this link three of the libraries load

https://assets.adobe.com/libraries

At this link all of the libraries load

Tarun Saini

Community Manager

Hi

@StuyBoy

,

Thanks for your response and for sharing the screenshots. Can you try logging out and logging in again to see if that helps? Also, please ensure that the network endpoints listed on https://adobe.ly/4cVhmrx are allowed.

Let us know how it goes.

Regards,

Tarun