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Can not access my brands in new projects

New Here ,
Nov 03, 2022 Nov 03, 2022

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I use Adobe Express in the Chrome browser on Windows 10. Suddenly, in the last projects I created, I could not access my brands. When I go to "Design" in the right menu inside the project, there are no brands as seen in the screenshot below.No brands in project.png

If I click "Switch brand" or "Add your brand", I come to this page where there are no brands: 

Add brand.png I am also not able to add a brand (see error message in screenshot below):

Not able to add brand.png

However, when I click on "Brands" in the left menu in the last screenshot I can see all my brands and edit them. In the old projects I created a few days ago and before I can still use my brands as usual. Does anyone know how to fix this bug or report it? I considered using the Bug report form at https://www.adobe.com/products/wishform.html, but Adobe Express is not on the product list there.

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correct answers 1 Correct answer

Adobe Employee , Nov 04, 2022 Nov 04, 2022

Hi @Kristiansen, this should not be happening. Here is the answer to your first query. Try clearing cache and cookies, try using a different browser, and see if that works for you. In the last screenshot where you got the error of not uploading the brands, please check if that is happening with a particular brand. Also, try using a different brand and see if that makes any difference. Try these steps and write us back with any observations. Thanks ^Manmeet

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Adobe Employee ,
Nov 04, 2022 Nov 04, 2022

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Hi @Kristiansen, this should not be happening. Here is the answer to your first query. Try clearing cache and cookies, try using a different browser, and see if that works for you. In the last screenshot where you got the error of not uploading the brands, please check if that is happening with a particular brand. Also, try using a different brand and see if that makes any difference. Try these steps and write us back with any observations. Thanks ^Manmeet

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New Here ,
Nov 06, 2022 Nov 06, 2022

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It worked in another browser and also when I cleared cache and cookies in Google Chrome. Thanks for the quick help!

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Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

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@Kristiansen great news! Thanks for confirming. This will help other users too. Feel free to write us back if have any questions/concerns. Thanks ^Manmeet

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