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ecallawb
ecallawb
Known Participant
August 21, 2024
Answered

Can Not Install Adobe Express

  • August 21, 2024
  • 1 reply
  • 884 views

I opened the app in my browser but I can not find the download icon so that I would be able to install the app on my MAC laptop even though I have a premium membership. Please advise.

    Correct answer Myra Ferguson

    Adobe Express works in the browser on laptops. You can access it either by clicking on the Open in browser button in your Adobe Creative Cloud Desktop Application or using the link here:

    https://new.express.adobe.com/ 

    1 reply

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity ExpertCorrect answer
    Community Expert
    August 21, 2024

    Adobe Express works in the browser on laptops. You can access it either by clicking on the Open in browser button in your Adobe Creative Cloud Desktop Application or using the link here:

    https://new.express.adobe.com/ 

    B
    Brian290581785d3p
    Participant
    February 27, 2025

    I have the same question. I understand AE works in the browser window, but Adobe's instrutions say to access the site you reference in Chrome, then click the "Download" button and then click "Install". Why does Adobe's info direct us to use something that doesn't appear to exist? Is that outdated info? When I go to that URL I only get the option to sign in. There is no ability to "install" anything and being forced to sign in contradicts the plethora of comments (even from Adobe) that say the PWA an be used offline. Seems the app can't be used at all unless signed in and on the internet.

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    February 27, 2025

    If you have links where those are Adobe's instructions, would you please post them here?

     

    There are a few places that could cause some confusion.

     

    First, there is another product that is referred to as Ae that you would download and install. That product is After Effects. 

     

    Second, the confusion over downloading could be instructions for what you do after creating a document with Adobe Express in the browser--which would be to click the download button to download the end result (PNG, JPG, PDF, MP4).

     

    Third, you do need to sign in--even if it's with a free account. It's how you can access your previous content and other content that you have in your Creative Cloud Libraries. Here's how to get set up with a free Adobe ID:

    https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

     

    And here's what you get with a free account:

    https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-membership.html

     

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