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Bree5EF5
Participant
Dec 13, 2021 9:17 PM UTC
Answered

Can't Access My Project

I have been working on a new portfolio website in Spark, but now can't seem to access it.  Where can I find that project in Creative Cloud Express.  Really, Adobe, you could have give your subscribers a heads up you were going to do this switch.

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Dec 13, 2021 9:26 PM UTC

    Hey there, Bree. 

    Sorry for the frustration. Hope we can help you.

     

    Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

     

    Thanks!
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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    13 replies

    Luka22533872
    Participating Frequently
    Oct 4, 2023 9:34 AM UTC

    Clearing cache helped me. Actually, I started in a new browser with no history of Adobe Express, I logged in with my credentials and that was it. Back to the project.

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    Lyn_D
    Lyn_D
    Inspiring
    Jan 17, 2024 11:22 AM UTC

    Hi @Luka22533872,

     

    Thank you for your patience.

    I just came across this post and wanted to see if the recent bug fixes made a difference.

    Since you reported, our engineering team has been working hard to fix this pesky bug.

     

    Are things smoother now?

     

    Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

     

    ^Lyn

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    Mughal786
    Participant
    Jul 14, 2023 12:09 PM UTC

    Hi there, 

    I'm creating a project what should I do for creating a new project

    Help!

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    Analee26154313jf04
    Participant
    Sep 16, 2022 5:47 PM UTC

    Hi I am doing a school project and I can't get in the program it keeps saying my access is denied whatdo I do?

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Dec 13, 2021 9:26 PM UTC

    Hey there, Bree. 

    Sorry for the frustration. Hope we can help you.

     

    Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

     

    Thanks!
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Bree5EF5Author
      Participant
      Dec 13, 2021 9:32 PM UTC

      Nope.  No luck doing that.  Now what?  Please help me get my project back.

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      Bree5EF5Author
      Participant
      Dec 13, 2021 10:00 PM UTC

      I've tired this process twice.  I logged out of CC, too.  No luck.  

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