Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
5

Can't Access My Project

Community Beginner ,
Dec 13, 2021 Dec 13, 2021

I have been working on a new portfolio website in Spark, but now can't seem to access it.  Where can I find that project in Creative Cloud Express.  Really, Adobe, you could have give your subscribers a heads up you were going to do this switch.

TOPICS
Performance
2.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 13, 2021 Dec 13, 2021

Hey there, Bree. 

Sorry for the frustration. Hope we can help you.

 

Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

 

Thanks!
Kevin

Translate
Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

Hey there, Bree. 

Sorry for the frustration. Hope we can help you.

 

Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

 

Thanks!
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 13, 2021 Dec 13, 2021

Nope.  No luck doing that.  Now what?  Please help me get my project back.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 13, 2021 Dec 13, 2021

I've tired this process twice.  I logged out of CC, too.  No luck.  

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

Hi Bree,

Sorry about this.

 

Can I get a few more details on your case so I can be clear in trying to get you some help.

 

Is it an Adobe Portfolio site you're trying to get access to once more, or a "web page" you were working on in Spark Page? Were you working on it in mobile or on the web?

 

Hope I can assist.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2021 Dec 14, 2021

Hi Kevin,

Had another pair of fresh eyes look at this and they helped.  All good now.  Apparently I wasn't clearing the cache correctly.

Appreciate your patience

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

Fantastic! Thanks for reporting back, Bree.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 31, 2022 Jan 31, 2022

I can't access or edit my page its uploaded and now I have no way to access it 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 16, 2022 Sep 16, 2022

Same

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 23, 2023 Jun 23, 2023

hi Kevin-

I have lost my project also....

please help

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 16, 2022 Sep 16, 2022

Hi I am doing a school project and I can't get in the program it keeps saying my access is denied whatdo I do?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 14, 2023 Jul 14, 2023

Hi there, 

I'm creating a project what should I do for creating a new project

Help!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 04, 2023 Oct 04, 2023

Clearing cache helped me. Actually, I started in a new browser with no history of Adobe Express, I logged in with my credentials and that was it. Back to the project.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 17, 2024 Jan 17, 2024
LATEST

Hi @Luka22533872,

 

Thank you for your patience.

I just came across this post and wanted to see if the recent bug fixes made a difference.

Since you reported, our engineering team has been working hard to fix this pesky bug.

 

Are things smoother now?

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines