Can't Access My Project

[Bree5EF5]

I have been working on a new portfolio website in Spark, but now can't seem to access it.  Where can I find that project in Creative Cloud Express.  Really, Adobe, you could have give your subscribers a heads up you were going to do this switch.

[Kevin-Monahan · Accepted solution]

Hey there, Bree. 

Sorry for the frustration. Hope we can help you.

Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

Thanks!
Kevin

[Bree5EF5]

Nope.  No luck doing that.  Now what?  Please help me get my project back.

[Bree5EF5]

I've tired this process twice.  I logged out of CC, too.  No luck.  

[Kevin-Monahan]

Hi Bree,

Sorry about this.

Can I get a few more details on your case so I can be clear in trying to get you some help.

Is it an Adobe Portfolio site you're trying to get access to once more, or a "web page" you were working on in Spark Page? Were you working on it in mobile or on the web?

Hope I can assist.

Thanks,
Kevin

[Bree5EF5]

Hi Kevin,

Had another pair of fresh eyes look at this and they helped.  All good now.  Apparently I wasn't clearing the cache correctly.

Appreciate your patience

[Kevin-Monahan]

Fantastic! Thanks for reporting back, Bree.

Thanks,
Kevin

[Brianna22926882svo4]

I can't access or edit my page its uploaded and now I have no way to access it 

[Analee26154313jf04]

Same

[Analee26154313jf04]

Hi I am doing a school project and I can't get in the program it keeps saying my access is denied whatdo I do?