Community Expert

Answered

Can't add my Facebook page and Instagram account in Adobe Express schedule

Forum|Forum|3 years ago
October 20, 2022
6 replies
5372 views

I have tried multiple times to add my Facebook Page and Instagram Business account to my Adobe Express schedule and every time I get a Connection failed message.

I can connect my Twitter and Linkedin accounts without any issues.

Problem or error

Correct answer Ashraful_Islam

Finally, I was able to connect my Instagram and Facebook page. I was always looking for a solution. I found that after connecting my Instagram account to Meta Business Suit I was able to connect it to Adobe Express Schedule.

Thanks, everyone. If you're facing the same issue as mine. You can try connecting your account to Meta Business Suit first then connect it to Adobe Express Schedule.

P

PDU Tutorials

Participant

My Facebook and IG accounts have been connected to Meta Business Suite for years. I am still receiving the "Connection Failed" screen telling me to return to Adobe Express.

David__B

Adobe Employee

Hi @PDU Tutorials

Please confirm you've gone through the process described here:

https://adobe.ly/4aKGtwJ

If after trying the steps there you're still facing difficulties, please try the steps here: Channel Connection Help Guide

Note: Connecting IG requires going through a FB business account page

If you're still having trouble difficulties after that, please reach out to and work with our support directly via https://adobe.ly/3PIo9um

Best,
Dave

V

vidargas

Participant

I have not been able to get past conect, it asks me to continue and it takes me back to conect.

Ashraful_Islam

AuthorCorrect answer

Community Expert

Finally, I was able to connect my Instagram and Facebook page. I was always looking for a solution. I found that after connecting my Instagram account to Meta Business Suit I was able to connect it to Adobe Express Schedule.

Thanks, everyone. If you're facing the same issue as mine. You can try connecting your account to Meta Business Suit first then connect it to Adobe Express Schedule.

ls_rbls

Community Expert

Your welcome.

Thank you for sharing that solution.

ls_rbls

Community Expert

You may also want to contact Facebook and Instagram support to double-verify if it is also an issue on their end.

RedaIzo

Inspiring

It it is an issue of Adobe express, that won't accept access to anything other than the first in the list. Because when it's select that is the only option available in Express to post in Insstagram. So if you're like me with multiple instgram account in meta business, you're screwed. Can't select where the post go. Bit oversight of Express team

ls_rbls

Community Expert

The following links below may be redundant or irrelevant to everything you've tried before.

Nevertheless, review the configuration steps once more with special emphasis on how to setup Admin role and connecting Facebook Business page to Instagram:

https://helpx.adobe.com/express/using/connect-social-media-accounts.html

https://help.instagram.com/570895513091465

https://helpx.adobe.com/express/using/schedule-and-publish-social-posts.html

RedaIzo

Inspiring

Same For me, if the first page is selected (when you have multiple pages in your account) it works but then in Express you can't select the right instagram account to post in. It defaults in the first in the list. When you uncheck the first page in the list in the business app integration in facebook business managers. It doesnt change in Express. When you try to refresh the link, we have connection failed. To the Express team i've been testin for 40minute. i connected disconnected 23 times, cleaned my business pages etc etc tried everything. But when i select back the first page in the link it work. But i can't remove that one. this is a bug.

B

B444

Participant

I am receiving the same thing on my end