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Can't add my Facebook page and Instagram account in Adobe Express schedule

New Here ,
Oct 20, 2022 Oct 20, 2022

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I have tried multiple times to add my Facebook Page and Instagram Business account to my Adobe Express schedule and every time I get a Connection failed message.

I can connect my Twitter and Linkedin accounts without any issues.

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correct answers 1 Correct answer

New Here , Oct 22, 2022 Oct 22, 2022

Finally, I was able to connect my Instagram and Facebook page.  I was always looking for a solution. I found that after connecting my Instagram account to Meta Business Suit I was able to connect it to Adobe Express Schedule.

 

Thanks, everyone. If you're facing the same issue as mine. You can try connecting your account to Meta Business Suit first then connect it to Adobe Express Schedule.

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New Here ,
Oct 20, 2022 Oct 20, 2022

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I am receiving the same thing on my end

 

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Participant ,
Oct 20, 2022 Oct 20, 2022

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Facebook worked for me but can't connect Instagram account...

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Explorer ,
Oct 21, 2022 Oct 21, 2022

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Same For me, if the first page is selected (when you have multiple pages in your account) it works but then in Express you can't select the right instagram account to post in. It defaults in the first in the list. When you uncheck the first page in the list in the business app integration in facebook business managers. It doesnt change in Express. When you try to refresh the link, we have connection failed. To the Express team i've been testin for 40minute. i connected disconnected 23 times, cleaned my business pages etc etc tried everything. But when i select back the first page in the link it work. But i can't remove that one. this is a bug.

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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You may also want to contact Facebook and Instagram support to double-verify if it is also an issue on their end.

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Explorer ,
Oct 21, 2022 Oct 21, 2022

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It it is an issue of Adobe express, that won't accept access to anything other than the first in the list. Because when it's select that is the only option available in Express to post in Insstagram. So if you're like me with multiple instgram account in meta business, you're screwed. Can't select where the post go. Bit oversight of Express team

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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The following links below may be redundant or irrelevant to everything you've tried before.

 

Nevertheless, review the configuration steps once more with  special emphasis on how to setup  Admin role and connecting Facebook Business page to Instagram:

 

 

 

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New Here ,
Oct 22, 2022 Oct 22, 2022

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Finally, I was able to connect my Instagram and Facebook page.  I was always looking for a solution. I found that after connecting my Instagram account to Meta Business Suit I was able to connect it to Adobe Express Schedule.

 

Thanks, everyone. If you're facing the same issue as mine. You can try connecting your account to Meta Business Suit first then connect it to Adobe Express Schedule.

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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Your welcome.

 

Thank you for sharing that solution.

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Explorer ,
Oct 22, 2022 Oct 22, 2022

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Unfortunately, not a solution for me, so i created atread; Thank anyway

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Participant ,
Oct 22, 2022 Oct 22, 2022

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How old is your Facebook Business Page? I'm have an issue connecting Instagram... I've been told page has to be at lest 7 days old.

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Explorer ,
Oct 22, 2022 Oct 22, 2022

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7 years old roughly, thanks I can rule out that now 👍🏽

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