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Can't add my Facebook page and Instagram account in Adobe Express schedule

Community Expert ,
Oct 20, 2022 Oct 20, 2022

I have tried multiple times to add my Facebook Page and Instagram Business account to my Adobe Express schedule and every time I get a Connection failed message.

I can connect my Twitter and Linkedin accounts without any issues.

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correct answers 1 Correct answer

Community Expert , Oct 22, 2022 Oct 22, 2022

Finally, I was able to connect my Instagram and Facebook page.  I was always looking for a solution. I found that after connecting my Instagram account to Meta Business Suit I was able to connect it to Adobe Express Schedule.

 

Thanks, everyone. If you're facing the same issue as mine. You can try connecting your account to Meta Business Suit first then connect it to Adobe Express Schedule.

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New Here ,
Oct 20, 2022 Oct 20, 2022

I am receiving the same thing on my end

 

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Contributor ,
Oct 20, 2022 Oct 20, 2022

Facebook worked for me but can't connect Instagram account...

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Explorer ,
Oct 21, 2022 Oct 21, 2022

Same For me, if the first page is selected (when you have multiple pages in your account) it works but then in Express you can't select the right instagram account to post in. It defaults in the first in the list. When you uncheck the first page in the list in the business app integration in facebook business managers. It doesnt change in Express. When you try to refresh the link, we have connection failed. To the Express team i've been testin for 40minute. i connected disconnected 23 times, cleaned my business pages etc etc tried everything. But when i select back the first page in the link it work. But i can't remove that one. this is a bug.

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LEGEND ,
Oct 21, 2022 Oct 21, 2022

You may also want to contact Facebook and Instagram support to double-verify if it is also an issue on their end.

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Explorer ,
Oct 21, 2022 Oct 21, 2022

It it is an issue of Adobe express, that won't accept access to anything other than the first in the list. Because when it's select that is the only option available in Express to post in Insstagram. So if you're like me with multiple instgram account in meta business, you're screwed. Can't select where the post go. Bit oversight of Express team

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LEGEND ,
Oct 22, 2022 Oct 22, 2022

The following links below may be redundant or irrelevant to everything you've tried before.

 

Nevertheless, review the configuration steps once more with  special emphasis on how to setup  Admin role and connecting Facebook Business page to Instagram:

 

 

 

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

Finally, I was able to connect my Instagram and Facebook page.  I was always looking for a solution. I found that after connecting my Instagram account to Meta Business Suit I was able to connect it to Adobe Express Schedule.

 

Thanks, everyone. If you're facing the same issue as mine. You can try connecting your account to Meta Business Suit first then connect it to Adobe Express Schedule.

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LEGEND ,
Oct 22, 2022 Oct 22, 2022

Your welcome.

 

Thank you for sharing that solution.

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Explorer ,
Oct 22, 2022 Oct 22, 2022

Unfortunately, not a solution for me, so i created atread; Thank anyway

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Contributor ,
Oct 22, 2022 Oct 22, 2022

How old is your Facebook Business Page? I'm have an issue connecting Instagram... I've been told page has to be at lest 7 days old.

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Explorer ,
Oct 22, 2022 Oct 22, 2022

7 years old roughly, thanks I can rule out that now 👍🏽

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New Here ,
Mar 31, 2023 Mar 31, 2023

thank you.

 

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New Here ,
Jan 05, 2024 Jan 05, 2024

I was searching the solution since one week and i saw your post and then it worked succesfully ! thank you so much for your help 

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New Here ,
Jun 29, 2023 Jun 29, 2023

I have not been able to get past conect, it asks me to continue and it takes me back to conect.

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New Here ,
Jan 22, 2025 Jan 22, 2025

My Facebook and IG accounts have been connected to Meta Business Suite for years. I am still receiving the "Connection Failed" screen telling me to return to Adobe Express. 

Screenshot 2025-01-22 132124.png

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Adobe Employee ,
Jan 22, 2025 Jan 22, 2025
LATEST

Hi @PDU Tutorials

Please confirm you've gone through the process described here: 

https://adobe.ly/4aKGtwJ

 

If after trying the steps there you're still facing difficulties, please try the steps here: Channel Connection Help Guide

 

Note: Connecting IG requires going through a FB business account page

 

If you're still having trouble difficulties after that, please reach out to and work with our support directly via https://adobe.ly/3PIo9um

 

Best,
Dave

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