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peggyg27148129
Participating Frequently
March 17, 2025
Question

Can't Download anything in Adobe Express

  • March 17, 2025
  • 4 replies
  • 1990 views

Help!  Have to get files out today. I am attempting to download a pdf and can't.  Just checked and it won't let me download any type of file.  It goes through the motions and goes to "100%" but it doesn't ask me where to save it.  It' not in my downloads or recents.  It's simply not saving anywhere.  I'm on a Mac and I've cleared my cache and updated adobe.   Don't want to totally restart because I have some programs open and can't loose the conversations with gtps. Thank you!!

    4 replies

    JK_Hon_Tech
    JK_Hon_Tech
    Participant
    March 17, 2026

    Same here - been like this for few days…

    Mobile APP will not load any project (ios 26.3.1)

    Website, multiple OS versions, but cannot download any video file at all in any of my projects. (mac os, win os 11)

    L
    LeeB3514
    Participating Frequently
    July 10, 2025

    Hello Peggy, 

    Were you able to resolve this issue? I am struggling with the exact same thing. I can only download a design once per each time I launch the app. The only solution is to close the app, and then have another one opportunity to download something. Truly frustrating! 
    Also, since recently, my latest dseigns do not save, they exist, as when I resave with the same name, it shows a (1) but the original design is not visible 😞 an absolute disaster! Because I have to close the app to be able to download it, but then the files is not there 😞

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      March 17, 2025

      Hi @peggyg27148129,

       

      Thank you for bringing up the issue with the color palette. To help us better understand and resolve the issue, could you provide a bit more detail?

      • Is the color field disabled, or does nothing happen when you try to enter the hex value?

      • A screenshot of the issue would be incredibly helpful to understand what's going wrong.

      Your input will assist us in resolving this more quickly. Thank you for your patience, and I look forward to hearing back from you!

      Thank you so much for your patience and understanding as we work through this. Please don’t hesitate to reach out if you need further assistance!

       

      Best regards,


      ^MM

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      March 17, 2025

      Hi @peggyg27148129,

       

      Sorry for the inconvenience. Here are some steps to help resolve the issue:

      1. Update Adobe Express: Ensure you have the latest version installed
         
      2. Restart the application: Close Adobe Express completely and restart it
         
      3. Clear cache and reset settings: Clear the cache and reset the settings
         
      4. Check download location settings: Ensure your browser's download location settings are correctly configured.

      If the issue persists, please let us know. We're here to help.

       

      Best regards


      ^MM

      L
      LeeB3514
      Participating Frequently
      July 10, 2025

      Hello Mahmoud, 

      The app does not have a cache from what I can see, please elaborate on how to clear the cache. 

       

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      July 10, 2025

      Hi @LeeB3514,

       

      Welcome to the community! Could you please elaborate more about the issue you're experiencing and which platform you're using? Is it on desktop or mobile? 

       

      We're here to help, just need some info.

       

      Regards,

      Tarun

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