Can’t find old Spark projects

Forum|Forum|3 years ago
June 15, 2022
3 replies
2275 views

I can't find my old Spark projects when I log in on a browser on a desktop, yet they appear in the Creative Cloud Express app on my phone. The Creative Cloud desktop app also shows nothing under "Your files."

How can I access my old files on a desktop? I have sync turned on but nothing is syncing between the mobile app and the desktop.

This topic has been closed for replies.

Correct answer David__B

Hi Levi,

Other than John & Bob's suggestions I'd also double-check that you are using the same email address on the desktop as on your phone. You might also want to test in a few different browsers on the desktop too in case it is some kind of cookie or cache issue.

Best,

Dave

David__BCorrect answer

Adobe Employee

Hi Levi,

Other than John & Bob's suggestions I'd also double-check that you are using the same email address on the desktop as on your phone. You might also want to test in a few different browsers on the desktop too in case it is some kind of cookie or cache issue.

Best,

Dave

John T Smith

Community Expert

For Spark help go here, now called Adobe Express https://community.adobe.com/t5/creative-cloud-express/ct-p/ct-adobe-creative-cloud-express?page=1&sort=latest_replies&tabid=all

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the ~~CC forum~~ Adobe Expresss forum so that proper help can be offered.

[Note: Edited location]

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded