Participant

Question

Can't publish because of non-existent stock images

Forum|Forum|4 years ago
March 22, 2022
11 replies
2851 views

I initially tried to publish a video that contained a stock image, but apparently K-12 enterprise licences can't use them, so I removed the image from the project. Now, when I try to publish or download, it still says "This project has a licensed image. Sorry! You cannot publish a project without a licence to the Adobe Stock image." There is no stock image. The heck is happening?

This topic has been closed for replies.

A

Alex25725086enp3

Participant

This is still a very large issue at our school please fix this!!!!

M

Manmeet2016

Community Manager

Hi Alex,

Sorry for the trouble. We are aware of the issue and working on it already. Would you mind restarting your browser and checking if that works for you?

Thanks

Manmeet

Amitej S

Community Manager

On my third day of trying to publish my project, I was able to do so without the message about phantom licensed images. I'm not sure what changed - either from my end or Adobe's.

Hi @Claire England @Michelle Pacansky-Brock @TamiM @賴法蓁25799080fb8g @Alex25725086enp3

An update with a fix for this issue was released. Kindly update your mobile apps and clear cache/cookies for the webapp before trying again.

Let us know if you still face the issue.

Regards,

Amitej

Amitej S

Community Manager

Hi all, a fix was released, which resolved this issue for many users. However, some users are still having trouble with it, so it is under investigation.

Users working on the webapp may try after clearing the cache and cookies of the browser they're working on.
Users on mobile devices (iOS/Android) may try after updating the app to the latest version.

Let us know if you're still encountering the issue.

Thanks,

Amitej

T

TamiM

Participant

We are seeing this issue as well in our EDU environment. One of the students removed all the photos from her project, cleared her cache and history and even tried a different browser but still getting the same issue/error. Recreated the entire thing with no photos and still got the error. 😞

M

Michelle Pacansky-Brock

Participant

Oh no! I was under the impression it was resolved. Our issues have subsided, as far as I know. Thank you for reporting this. I hope it gets attention quickly.

Amitej S

Community Manager

Hi there,

Sorry for the delay; this should not happen & thanks for the detailed info.

It seems like this issue is specific to edu accounts only. The details mentioned are shared with the engineering team for further investigation.

Currently, they are working on this; once we have any updates, I'll keep you posted.

Your patience is appreciated.

Regards,

Amitej

H

Harvestacie

Participant

Nope, it's not edu accounts only. I have the same problem with a .com address on my account.

Amitej S

Community Manager

Hi @Harvestacie,

Thanks for reporting this. We have informed the concerned team to investigate this in addition to the issue in EDU Accounts.

I'll get back to you once we have an update regarding the same.

Thanks,

Amitej

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Nichole242693471cxv

Participant

I get this message "Sorry! You cannot publish a project without a license to the Adobe Stock image", but I have paid for the license for each image used, and it still won't publish!! This is very frustrating.

D

defaultnf18d8snriqd

Participating Frequently

Can someone from Adobe please fix this !!!!!!!!!! I have a premium plan but it will not let me publish anything. HELP!!! All of a sudden I can't publish anything -only using the "Limited Licence" photos

V

vxrodriguez

Participant

Hi, I managed to find a workaround. Once I removed all the images, I opened the project on the mobile app version Adobe Spark Video and put in new images. The app version still has the "Find Free Images" option and then I was able to save the video to my camera roll.

This isn't a great solution because then those videos need to be ulpoaded somewhere for sharing, but at least my students this semester didn'y have to start from scratch.

P

Professor_David_Evans

Participant

Hi Jessica and Everyone here. I am getting the same problem! I have only used images with the little crown on, so "Royalty Free" but keep getting the error sign that wont let me publish the page.

This is SO frustrating! I've tried the page in Chrome and Firefox, and the same happens. I've even changed the images. Same!

Sent a DM to Adobe Express on Twitter, but no reply, and seeing what you are all saying here: maybe a reply never comes!

This is disappointing, Adobe! Never had it before. How to fix it?

Thanks.
David

Prof David Evans, UK