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cancel of adobe express subscription

New Here ,
Aug 14, 2022 Aug 14, 2022

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abo, acoount, adobe, adobe express, cancel, sub, subscription

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Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

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Hi there, 

 

Thank you for writing. Is there a specific reason that you wish to cancel the subscription? Though you can find all the information about canceling the subscription by following this link: https://helpx.adobe.com/uk/manage-account/using/cancel-subscription.html. If you find any issue while canceling the subscription, please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

 

Thanks

Manmeet

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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Hi there,

 

In addition to the suggestions from Manmeet, cancelling also depends on how you subscribed.

 

If you subscribed through Adobe directly, her recommendations should help. If you subscribed through a Google Play or the Apple Store you will need to cancel through their process.

 

You can go here to check whether the subscription was through Adobe. Just sign in with whatever email you use in Adobe Express. https://account.adobe.com/ if the plan is NOT listed there. it likely is through Google Play/Apple subscription.

These should help if it is not with Adobe.

Google Play  - https://helpx.adobe.com/express/kb/manage-subscription-android.html

iOS or Apple subscription - https://helpx.adobe.com/express/kb/manage-subscription-ios.html

 

Hope that helps,

Dave

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